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In today's increasingly competitive communications environment,
Quality of Service (QoS) is of paramount importance in the battle
to win market share. However, the enhanced expectations of
customers and the introduction of many new services and
technologies makes comprehending and meeting customer requirements
a real challenge. Building on the issues covered in Quality of
Service in Telecommunications (1997), this book examines the
technical, service and human issues that need to be addressed in
order to provide a level of QoS that will meet those requirements.
One key objective is to increase the reader's understanding of the
importance of QoS and to show how the concepts presented can be
applied to the reader's own circumstances. This book provides a
comprehensive overview of definitions and standards, frameworks and
models, network performance, internet, mobile and satellite
services, the impact on customers, external drivers, economics,
fraud and security and future trends. The authors, established
experts in their fields, have wide-ranging experience in both UK
and US telecommunications companies, reflecting the global nature
of this industry and the universal concept of QoS.
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