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Tourism Destination Quality: Attributes and Dimensions presents new
research on tourism destination quality. It is based on results
from the first major empirical study (the TDQ study) that examined
what tourists associate with tourism destination quality. It
explains why respondents strongly associate attributes and
dimensions identified in the TDQ study with destination quality.
The book critically compares dimensions of tourism destination
quality established in the TDQ study with dimensions of product
quality, service quality, place quality and destination
service/product quality. To illustrate the applicability and
varying importance of dimensions established in the empirical
study, case studies of actual tourism destinations are also
presented. The empirical evidence provided in this book
demonstrates that tourists view destination quality holistically
and from the 'quality of opportunity perspective' in terms of
conformance to tourists' requirements, which are conditions
suitable for pursuing tourist activities and interests. Future
directions for research are provided, as well as a diagnostic tool
for tourism destination managers and planners. This has been
designed to help identify strategic quality improvement areas and
to enable competition based on quality in various tourism
destination contexts.
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