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Quality costs help to show the importance of quality-related
activities to management; they demonstrate the cost of non-quality
to an organization; they track the causes and effects of the
problem, enabling the working out of solutions using quality
improvement teams, and then monitoring progress. As a technique in
the introduction and development of TQM, quality costing is a
powerful tool for enhancing a company's effectiveness. Quality
Costing provides pragmatic advice on how to set about introducing
and developing a quality costing system and using the data that
emerges. This third edition (strengthened by additional data from a
range of organizations) provides sound practical guidance on how to
define, identify, collect, measure, analyse, report and use quality
costs. This established text has proved invaluable to managers and
quality professionals, students and academics alike - the new
edition ensures its continued position as the leading book in the
field.
Quality costs help to show the importance of quality-related
activities to management; they demonstrate the cost of non-quality
to an organization; they track the causes and effects of the
problem, enabling the working out of solutions using quality
improvement teams, and then monitoring progress. As a technique in
the introduction and development of TQM, quality costing is a
powerful tool for enhancing a company's effectiveness. Quality
Costing provides pragmatic advice on how to set about introducing
and developing a quality costing system and using the data that
emerges. This third edition (strengthened by additional data from a
range of organizations) provides sound practical guidance on how to
define, identify, collect, measure, analyse, report and use quality
costs. This established text has proved invaluable to managers and
quality professionals, students and academics alike - the new
edition ensures its continued position as the leading book in the
field.
This book is one of the few English language texts devoted to the
subject of quality costing. The material is based on research work
carried out by the authors at the Manchester School of Managememt,
UMIST, over the last nine years or so. The research has been mainly
in manufac turing organizations but work has also been conducted in
non-manufac turing concerns (e. g. marketing and service
operations, and commerce). The book will provide managers with
sound practical advice on how to define, collect, analyse, report
and use quality costs. The text covers all the main aspects of
quality costing and an attempt has been made to structure the book
in the sequence by which organizations should set about a quality
costing exercise. The book opens by examining the background of
quality costing. This is followed by chapters on definitions of
quality costs, collection of quality costs, analysis and reporting
of quality costs, and the uses of quality costs. Examples from
manufacturing organizations and non manufacturing situations are
used throughout the first five chapters to illustrate the key
points discussed in the text. The next four chapters are case
studies which provide considerable detail on quality costing in
companies from the mechanical and electronics industries. To
preserve anonymity the companies are not referred to by name.
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