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Prompted by the closing of New York s mythical CBGB music club in
2006 and her desire to capture it, photographer and artist Rhona
Bitner set out to record the most iconic places of the American
musical landscape the recording studios, concert halls, arenas,
ballrooms, prisons, and parks where the most important songs were
inspired, recorded, played, and listened to. This new volume
presents Bitner s seminal images in book form for the very first
time. Taken over a period of 12 years, the photographs constitute a
mapping of 300 unique places across 26 different states and 89
cities. From Jimi Hendrix s recording studio and Elvis Presley s
music room at Graceland, to Aretha Franklin s childhood church, the
Georgia lounge where Otis Redding, James Brown, and B. B. King took
the stage, and the high school auditorium where Bob Dylan began to
perform, each locale played a seminal role in the soundtracks of
generations of music fans. And while Bitner decided to capture the
sites empty and silent, the reverberations of fabled tunes still
echo from them. Complete with a foreword by the godfather of punk
himself Iggy Pop and contributions by Greil Marcus, Natalie Bell,
and Jason Moran, this encyclopaedic collection of pictures is a
must-have addition to the libraries of pop culture and music
aficionados everywhere.
Zeithaml/Bitner/Gremler, Services Marketing introduces readers to
the vital role that services play in the economy and its future.
Services dominate the advanced economies of the world, and
virtually all companies view services as critical to retaining
their customers. * Managerial focused approach emphasizing the
knowledge needed to implement service strategies for competitive
advantage across industries. * New chapter on "Artificial
Intelligence and Service Robotics" and the implications for service
marketing. * New research references and examples in every chapter
of new business models such as Airbnb and Uber along with greater
emphasis on technology, digital and social marketing, Big Data, and
data analytics as a service. * McGraw Hill's Connect provides
personalized reading experience with Smartbook, variety of test
bank questions and Application-Based Activities supporting critical
thinking and application skills development.
This text comprises of two volumes discussing the regulation of
carbohydrate metabolism.
First Published in 1985. A collaboration of the latest research on
regulation of carbohydrate metabolism.
This book provides an example of a thorough statistical treatment
of ocean wave data in space and time. It demonstrates how the
flexible framework of Bayesian hierarchical space-time models can
be applied to oceanographic processes such as significant wave
height in order to describe dependence structures and uncertainties
in the data. This monograph is a research book and it is partly
cross-disciplinary. The methodology itself is firmly rooted in the
statistical research tradition, based on probability theory and
stochastic processes. However, that methodology has been applied to
a problem in the field of physical oceanography, analyzing data for
significant wave height, which is of crucial importance to ocean
engineering disciplines. Indeed, the statistical properties of
significant wave height are important for the design, construction
and operation of ships and other marine and coastal structures.
Furthermore, the book addresses the question of whether climate
change has an effect of the ocean wave climate, and if so what that
effect might be. Thus, this book is an important contribution to
the ongoing debate on climate change, its implications and how to
adapt to a changing climate, with a particular focus on the
maritime industries and the marine environment. This book should be
of value to anyone with an interest in the statistical modelling of
environmental processes, and in particular to those with an
interest in the ocean wave climate. It is written on a level that
should be understandable to everyone with a basic background in
statistics or elementary mathematics, and an introduction to some
basic concepts is provided in the appendices for the uninitiated
reader. The intended readership includes students and professionals
involved in statistics, oceanography, ocean engineering,
environmental research, climate sciences and risk assessment.
Moreover, the book’s findings are relevant for various
stakeholders in the maritime industries such as design offices,
classification societies, ship owners, yards and operators, flag
states and intergovernmental agencies such as the IMO.
This book provides an example of a thorough statistical
treatment of ocean wave data in space and time. It demonstrates how
the flexible framework of Bayesian hierarchical space-time models
can be applied to oceanographic processes such as significant wave
height in order to describe dependence structures and uncertainties
in the data.
This monograph is a research book and it is partly
cross-disciplinary. The methodology itself is firmly rooted in the
statistical research tradition, based on probability theory and
stochastic processes. However, that methodology has been applied to
a problem in the field of physical oceanography, analyzing data for
significant wave height, which is of crucial importance to ocean
engineering disciplines. Indeed, the statistical properties of
significant wave height are important for the design, construction
and operation of ships and other marine and coastal structures.
Furthermore, the book addresses the question of whether climate
change has an effect of the ocean wave climate, and if so what that
effect might be. Thus, this book is an important contribution to
the ongoing debate on climate change, its implications and how to
adapt to a changing climate, with a particular focus on the
maritime industries and the marine environment.
This book should be of value to anyone with an interest in the
statistical modelling of environmental processes, and in particular
to those with an interest in the ocean wave climate. It is written
on a level that should be understandable to everyone with a basic
background in statistics or elementary mathematics, and an
introduction to some basic concepts is provided in the appendices
for the uninitiated reader. The intended readership includes
students and professionals involved in statistics, oceanography,
ocean engineering, environmental research, climate sciences and
risk assessment. Moreover, the book s findings are relevant for
various stakeholders in the maritime industries such as design
offices, classification societies, ship owners, yards and
operators, flag states and intergovernmental agencies such as the
IMO."
This book summarizes results of longstanding research and
scientific contributions from many projects and relevant working
groups. It collects and evaluates wind and wave climate projections
under changing climate having design needs and marine safety in
focus. Potential impact of projected climate change in met-ocean
conditions on ships and offshore structures is discussed and
illustrated by an example of the expected wave climate change on
tanker design.
Themonograph is intended for students, researchers and industry
based engineers who want a summary of the many studies that have
been carried out on climate change effects on wind and waves and
their importance for design and operations of ship and offshore
structures. The reader needs only a moderate knowledge of marine
wind and wave climate to follow the text."
Real Estate
One insider's rollercoaster account of the subprime
implosion
Richard Bitner founded his own subprime mortgage company just as
the industry took off. In five years, he watched his company grow
from a tiny operation to a booming business. But something wasn't
right...
As housing prices skyrocketed, Bitner watched greed and fraud
overtake the industry. Eventually, he became disenchanted after
foreclosing on a subprime borrower who was given a legitimate,
industry-standard mortgage--a loan Bitner realized never should
have been made. Seeing the ugly writing on the wall, he sold his
stake in the business before the industry imploded under a mountain
of bad debt.
"Confessions of a Subprime Lender" pulls back the curtain on the
players who created the subprime disaster, including brokers,
lenders, Wall Street investment firms, and rating agencies who
worked the system to their advantage. From his unique perspective
as a subprime lender, Bitner reveals:
Why nearly three out of every four mortgages were misleading or
fraudulent
How unscrupulous brokers tricked lenders and gullible
borrowers
How brokers and lenders turned unqualified applicants into
"qualified borrowers"
Why Wall Street and the rating agencies are largely to blame for
the collapse
Interwoven with dramatic personal anecdotes, "Confessions of a
Subprime" "Lender" explains how the subprime industry blew up and
concludes with a comprehensive solution for rebuilding it by
forcing changes on all the key players.
"Bitner's thorough review of the subprime lending industry
provides a behind-the-scenes look at the mortgage mess. From the
broker on Main Street to the investor on WallStreet, it's an
unabridged version of what went wrong and how it needs to be
fixed."
--Bill Dallas, founder, First Franklin Mortgage, one of America's
largest subprime lenders, before it collapsed
"This is an in-depth, eye-opening examination of the problems
impacting the housing and mortgage markets."
--Matthew McIntyre, CEO, Puritan Financial Group, Inc.
Successful businesses recognize that the development of strong
customer relationships through quality service (and services) as
well as implementing service strategies for competitive advantage
are key to their success. In its fourth European edition, Services
Marketing: Integrating Customer Focus across the Firm provides full
coverage of the foundations of services marketing, placing the
distinctive Gaps model at the center of this approach. The new
edition draws on the most recent research, and using up-to-date and
topical examples, the book focuses on the development of customer
relationships through service, outlining the core concepts and
theories in services marketing today. New and updated material in
this new edition includes: * New content related to human resource
strategies, including coverage of the role of robots and chatbots
for delivering customer-focused services. * New coverage on
listening to customers through research, big data, netnography and
monitoring user-generated content. * Increased technology, social
media and digital coverage throughout the text, including the
delivery of services using mobile and digital platforms, as well as
through the Internet of Things. * Brand new examples and case
studies added from global and innovative companies including
Turkish Airlines, Volvo, EasyJet and McDonalds. Available with
McGraw-Hill's Connect (R), the well-established online learning
platform, which features our award-winning adaptive reading
experience as well as resources to help faculty and institutions
improve student outcomes and course delivery efficiency.
A dreamlike novel set in Pennsylvania in the 1990s, Here Is a Game
We Could Play is the story of Claudia, an intelligent eccentric
trapped in the rundown industrial town she grew up in-a place
plagued with troubling memories and hidden threats. Seeking escape
from tedium, loneliness, and her obsessive fear of poisoning,
Claudia retreats into books. . . and into a fantasy life with her
perfect lover, to whom she addresses letters about her life, all
the while imagining outlandish sexual scenarios. In each fantasy,
her lover takes a different form, ranging from a prison guard in a
world where metaphor is forbidden, to a more-than-brotherly Hansel
from the Grimms' fairy tale, to a tentacled mind-reading space
alien. All share a desire for a deep intimacy that eludes Claudia,
even as she forms new real-life relationships and reconsiders her
sexual identity-building a rapport with an elderly volunteer at the
library, striking up a friendship with a wily temp at her dead-end
job, and embarking on a passionate affair with Rose, the town's new
librarian. When paranoia threatens to ruin her relationship with
Rose, Claudia is forced not only to combat her anxiety but to face
the unresolved trauma in her past-the disappearance of her father
on a night she has long repressed. Funny, dark, inventive, and
moving, Here Is a Game We Could Play is an original debut novel
recalling the work of Aimee Bender, Angela Carter, Rebecca Brown,
and Margaret Atwood.
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