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Showing 1 - 8 of 8 matches in All Departments
Sticky Creativity: Post-It (R) Note Cognition, Computers, and Design presents the interesting history of sticky notes and how they have become the most commonly used design material in brainstorming, business model generation, and design thinking. The book brings together researchers from psychology, computer science and design in order to understand why and how sticky notes are used, why they work well, and whether sticky notes are replaceable or improvable by a digital counterpart. The book covers psychology, computers and design respectively. From a psychological perspective, cognitive and socio-cognitive theories are used to explain the functions sticky notes serve in idea generation and creative collaboration. Following sections present the findings from three very different computerized instantiations of sticky notes and discuss the challenges and opportunities that arise when trying to digitize sticky notes.
The scientific analysis of design thinking continues to burgeon and is of considerable interest to academic scholars and design practitioners across many disciplines. This research tradition has generated a growing corpus of studies concerning how designers think during the creation of innovative products, although less focus has been given to analysing how designers think when creating less tangible deliverables such as concepts and user-insights. Analysing Design Thinking: Studies of Cross-Cultural Co-Creation brings together 28 contributions from internationally-leading academics with a shared interest in design thinking who take a close look at professional designers working on a project that not only involves soft deliverables, but where a central role is played by co-creation across multiple, culturally diverse stakeholders. This collection of detailed, multi-method analyses gives a unique insight into how a Scandinavian design team tackled a specific design task within the automotive industry over a four-month design process. All papers draw upon a common, video-based dataset and report analyses that link together a diversity of academic disciplines including psychology, anthropology, linguistics, philosophy, architecture, management, engineering and design studies. The dataset affords multiple entry points into the analysis of design thinking, with the selected papers demonstrating the application of a wide range of analytic techniques that generate distinct yet complementary insights. Collectively these papers provide a coherent framework for analysing and interpreting design thinking 'in vivo' through video-based field studies.
The scientific analysis of design thinking continues to burgeon and is of considerable interest to academic scholars and design practitioners across many disciplines. This research tradition has generated a growing corpus of studies concerning how designers think during the creation of innovative products, although less focus has been given to analysing how designers think when creating less tangible deliverables such as concepts and user-insights. Analysing Design Thinking: Studies of Cross-Cultural Co-Creation brings together 28 contributions from internationally-leading academics with a shared interest in design thinking who take a close look at professional designers working on a project that not only involves soft deliverables, but where a central role is played by co-creation across multiple, culturally diverse stakeholders. This collection of detailed, multi-method analyses gives a unique insight into how a Scandinavian design team tackled a specific design task within the automotive industry over a four-month design process. All papers draw upon a common, video-based dataset and report analyses that link together a diversity of academic disciplines including psychology, anthropology, linguistics, philosophy, architecture, management, engineering and design studies. The dataset affords multiple entry points into the analysis of design thinking, with the selected papers demonstrating the application of a wide range of analytic techniques that generate distinct yet complementary insights. Collectively these papers provide a coherent framework for analysing and interpreting design thinking 'in vivo' through video-based field studies.
Everything you ever needed to know about modern NPS(R) best practices-all in one place. Welcome to Next-Generation Net Promoter-the next great leap in the NPS narrative. Based on the data from our most recent benchmark survey, in this white paper you'll learn how to Measure, Act, Monetize and Grow your customer base and bottom line. Become your company's NPS thought leader: Learn how to best measure and act on customer feedback to raise retention and rescue detractors Tie revenue to your NPS program and measure the value of every last referral Grow retention, up-sells, cross-sells and referrals And much more!
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