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This book is for the people who lead our companies. Our world
suffered a staggering blow. We will recover. Many of our companies
are still suffering. Some of them will not recover. We're in a time
of disruption. A company's culture will play a big part in managing
through this disruption. Senior leaders must establish a clear
purpose, a strong set of core values, and a plan to translate
strategy into action. Companies will be seeking to transform, to
become more efficient and resilient. Most attempts to do so fail.
They fail because we try to solve the wrong problem with the wrong
system. We attempt to change the way people act. But to achieve
sustained improvement, we must focus on changing the way they
think. Over the last thirty years, we've experimented with Lean,
Six Sigma, and other improvement initiatives. Each failed to move
beyond average performance and sustain transformational
improvement. Average then became a learned behavior. To move
forward, we must unlearn some things. We must change our problem
definition and our defined systems. And we can do this by framing
the problem through the lens of Operational Excellence.
This book is for the people who lead our companies. Our world
suffered a staggering blow. We will recover. Many of our companies
are still suffering. Some of them will not recover. We're in a time
of disruption. A company's culture will play a big part in managing
through this disruption. Senior leaders must establish a clear
purpose, a strong set of core values, and a plan to translate
strategy into action. Companies will be seeking to transform, to
become more efficient and resilient. Most attempts to do so fail.
They fail because we try to solve the wrong problem with the wrong
system. We attempt to change the way people act. But to achieve
sustained improvement, we must focus on changing the way they
think. Over the last thirty years, we've experimented with Lean,
Six Sigma, and other improvement initiatives. Each failed to move
beyond average performance and sustain transformational
improvement. Average then became a learned behavior. To move
forward, we must unlearn some things. We must change our problem
definition and our defined systems. And we can do this by framing
the problem through the lens of Operational Excellence.
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