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The user-centered approach is central to the creation of usable
information systems, services, and institutions. Information system
design should derive from user research into information needs,
tasks accomplished in meeting those needs, and resources used in
the tasks. "Information Tasks" summarizes user research, then
presents design sketches of systems that illustrate how design is
linked to research. Also discussed are usable information services
and an overview of the organization and economics of information
institutions. This comprehensive user-centered approach provides an
agenda for information research, design, and education that
challenges many accepted beliefs and suggests new directions for
information work. "Information Tasks" is of interest to library and
information science students and faculty interested in information
storage and retrieval, user studies, and systems analysis design.
Students and scholars of human factors in systems design,
human-computer interaction, and cognitive engineering also find the
text useful. It reviews user research from many disciplines, and
links research to practical design issues. It provides a unified
model for user studies and user-centered design, and includes
how-to summaries of design chapters. It shows how designers can
investigate their user communities. It provides a general template
for the design process. It integrates all aspects of information
design, and discusses library issues in the larger information
context.
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