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Managing Service Excellence - The Ultimate Guide to Building and Maintaining a Customer-Centric Organization (Paperback): C... Managing Service Excellence - The Ultimate Guide to Building and Maintaining a Customer-Centric Organization (Paperback)
C William Crutcher; Foreword by Fernando Flores
R657 Discovery Miles 6 570
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Ships in 10 - 15 working days
Maximizing Customer Loyalty - The Ultimate Guide to Delivering Incredible Frontline Customer Service (Paperback): C William... Maximizing Customer Loyalty - The Ultimate Guide to Delivering Incredible Frontline Customer Service (Paperback)
C William Crutcher
R658 Discovery Miles 6 580
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Ships in 10 - 15 working days
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