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From operating theatres to trading floors, and from oil platforms
to airline cockpits, organizations are engaged in a continuous
struggle for safety and control. It has become essential for
organizations to identify, understand and learn from close calls
and 'near-miss' events quickly, before minor errors and failures
can enlarge into catastrophic accidents. This book is about the
practical work that transforms moments of risk into sources of
resilience. It specifically examines the world of airline flight
safety investigators, whose job it is to oversee one of the most
technologically advanced, one of the safest, but also one of the
least forgiving operational environments that exist: commercial air
transport. Drawing on extensive first-hand observations and unique
access to major airlines, Close Calls presents a compelling and
richly detailed account of the challenges faced by these modern
risk managers and the innovative strategies they adopt to analyse
risk and improve safety. It is a must-read for all those who seek
to understand and improve the oversight, analysis and management of
risk and safety in complex organizations.
Drawing on extensive and detailed fieldwork within airlines-an
industry that pioneered near-miss analysis- this book develops a
clear set of practical implications and theoretical propositions
regarding how all organizations can learn from 'near-miss' events
and better manage risk and resilience.
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