Whether you are currently teaching or training to teach the primary computing curriculum, you need to know what effective teaching of computing in primary schools actually looks like. Written for non specialists and trainees, this book uses exemplar primary computing lessons as a starting point for developing subject knowledge. It's a unique but tried and tested approach to developing your computing subject knowledge alongside your teaching practice. The current computing curriculum is explored in manageable chunks and there is no "scary" tech speak; everything is explained clearly and accessibly. You will find example lesson plans alongside every element of the curriculum that can be adapted to suit different year groups and different schools. This resourceful guide inspires an approach to teaching computing that is about creativity and encouraging problem solving using technology as a tool. NEW TO THIS EDITION: Updated throughout and includes information on new apps and other resources for teaching and a brand new chapter on teaching with tablets in the primary classroom. This book is part of the Lessons in Teaching series and includes additional online resources on its accompanying website.

Whether you are currently teaching or training to teach the primary computing curriculum, you need to know what effective teaching of computing in primary schools actually looks like. Written for non specialists and trainees, this book uses exemplar primary computing lessons as a starting point for developing subject knowledge. It's a unique but tried and tested approach to developing your computing subject knowledge alongside your teaching practice. The current computing curriculum is explored in manageable chunks and there is no "scary" tech speak; everything is explained clearly and accessibly. You will find example lesson plans alongside every element of the curriculum that can be adapted to suit different year groups and different schools. This resourceful guide inspires an approach to teaching computing that is about creativity and encouraging problem solving using technology as a tool. NEW TO THIS EDITION: Updated throughout and includes information on new apps and other resources for teaching and a brand new chapter on teaching with tablets in the primary classroom. This book is part of the Lessons in Teaching series and includes additional online resources on its accompanying website.

Bob Tasca is, quite simply, the world's most effective practitioner of customer satisfaction. His accomplishments are astounding. His small Ford dealership is consistently among the world's best in sales volume, and industry executives from all over often visit in order to learn from his operation. Though he sells a generic product, Tasca has at times achieved the unheard-of feat of capturing 24 percent of his metro market, and he regularly sees 65 percent of his customers return -- triple the loyalty rate of his competitors.

In You Will Be Satisfied, he reveals how anyone, whether shoe salesman, software company middle manager or bookstore owner, can drive customer loyalty to dizzying heights. In the book's short, punchy chapters, real-life anecdotes and bulleted lessons, readers will find the knowledge and tools they need to send their sales soaring.