The world of law enforcement and criminal justice in the South during the Jim Crow Era was vastly different than it is today, and segregation was especially difficult for black police officers who were challenged to enforce laws. William J. Day was one of the first 10 African American police officers in Savannah, GA. His story is one of courage, fortitude and dedication to his career and his family. In May, 1947, he joined the Savannah police department. In those days of segregation, severe limits were placed on black law enforcement officers. There were segregated drinking fountains in precinct stations. Black policemen were allowed to patrol only in black communities, and had to call in a commander if they arrested a white suspect. White officers would steam-clean the seats of their police cruisers after black officers had driven them. "The black officers were reduced to automatic civilian status when they walked off the job," recalls his son, Charles E. Day, Sr. "My father had to deal with it, plus keep a job and raise a family." William and Laura raised a family of four sons, one of whom was an invalid. Laura had studied nursing, but gave up her career to care for her family. She was always home for her children and the home was always filled with friends and good food. William J. Day, Sr. passed away in April 1972, just shy of his 60th birthday. As his son Charles approached his own 60th birthday, he wanted to memorialize the legacy of his father and pay tribute to a remarkable man. This book is written about this father's life and his family. The Tenth Man: Living in Black and Blue tells the story of this era in Southern history, the city of Savannah, GA, the civil rights movement and the lives of people who endured these hardships.

The world of law enforcement and criminal justice in the South during the Jim Crow Era was vastly different than it is today, and segregation was especially difficult for black police officers who were challenged to enforce laws. William J. Day was one of the first 10 African American police officers in Savannah, GA. His story is one of courage, fortitude and dedication to his career and his family. In May, 1947, he joined the Savannah police department. In those days of segregation, severe limits were placed on black law enforcement officers. There were segregated drinking fountains in precinct stations. Black policemen were allowed to patrol only in black communities, and had to call in a commander if they arrested a white suspect. White officers would steam-clean the seats of their police cruisers after black officers had driven them. "The black officers were reduced to automatic civilian status when they walked off the job," recalls his son, Charles E. Day, Sr. "My father had to deal with it, plus keep a job and raise a family." William and Laura raised a family of four sons, one of whom was an invalid. Laura had studied nursing, but gave up her career to care for her family. She was always home for her children and the home was always filled with friends and good food. William J. Day, Sr. passed away in April 1972, just shy of his 60th birthday. As his son Charles approached his own 60th birthday, he wanted to memorialize the legacy of his father and pay tribute to a remarkable man. This book is written about this father's life and his family. The Tenth Man: Living in Black and Blue tells the story of this era in Southern history, the city of Savannah, GA, the civil rights movementand the lives of people who endured these hardships.

Call centers have revolutionized the way business gets done. This book dissects this explosively growing phenomenon, revealing new efficiency-boosting techniques, gainful technologies and applications, and profit-increasing management stratagems. Call Center Operations Profiting from Teleservices Charles E. Day, CMC In this expert guide, one of the leading computer-telecom integration (CTI) consultants in the United States shows you call center deployment and operation from the inside out. Exposing new uses, cost-cutting technologies, efficiency-boosting strategies, and assessment methods with superior accuracy, famed authority Charles E. Day makes it clear why call center operations increased by more than 700% between 1983 and 1997, and continue to grow. The heartbeats of many of today's businesses--serving functions as diverse as telemarketing, customer ordering and service, help desks, inside sales, reservations, and financial services by phone--call centers offer one of the best paradigms for coaxing every bit of efficiency-boosting power from new communications and computing technologies. In these pages, Charles E. Day, an expert who has helped hundreds of well-known businesses deploy and improve call centers, demonstrates how to maximize call center efficiency, yields, and cost savings in your business. Inside, you'll find page after page of ways to: Analyze the gains possible from call centers. Fill a variety of business needs with integrated telephone and computing technologies. Integrate telephone services and computing with efficient, effective technologies. Link databases, call handling, workstations, GUIs, legacy systems, software packages, and networks for a better bottomline. Explore practical, profitable applications of CTI in depth Test-run a call center with out-of-house resources. Get new ideas for call center uses from examples throughout the book. Expand your customer base and improve relationships with existing customers. Boost employee performance. Design a state-of-the-art call center that optimizes use of available resources and potential return. Packed with detailed strategies that translate technology into business solutions, this guide is clear enough for a novice to use. Charles E. Day's Call Center Operations is a resource likely to pay for itself by several orders of magnitude.