This practical, hands-on book introduces human resources to those who are preparing to work in any area of health care or health service. Written for practitioners and students in all disciplines related to health, it covers important topics such as recruitment, training, termination, legal issues, labor unions, and more. Each chapter is introduced by a case study related to the material that follows. The case study is resolved at the conclusion of each chapter along with expert commentary and practical suggestions that can be used in the real world. Chapters also feature learning objectives, discussion points, and questions to ponder. Many examples and a number of sample forms and documents are included. The Second Edition has been completely re-organized to reflect a better chapter flow and organization. It also offers: * All data updated throughout * New section on health care legislation * New section in each chapter, "Customer Service Box", that emphasizes the importance of customer service in the context of the material presented in the chapter. * Completely revised instructor ancillary material.

Case Studies in Health Care Supervision is a comprehensive collection of 100 case studies that address the fundamentals of first-line management in health care organizations. Ideal as a supplement to any text on health care supervision, these case studies bring to life the day-to-day issues faced by health care managers and supervisors working on the front lines to help your students understand the practical application of management concepts. The book is also useful as a primary text for continuing education by working health care managers or for self-study. Key Features: Simplicity of organization, with 100 case studies and responses arranged for easy reference. Straightforward, reader-friendly language makes the book ideal for undergraduates. Suggestions for additional study and exploration of management fundamentals. Thought-provoking questions for class discussion and individual study. Supported with an Instructor's Manuals and a TestBank.

The Effective Health Care Supervisor offers proven, hands-on, practical applications of both classic and current management principles in the healthcare setting. Packed with strategies, techniques, and tools to build or reinforce your management skills and meet the never-ending challenges that one may face daily as a healthcare supervisor, students and professionals alike will benefit from this classic guidebook that is now more reader-friendly and accessible. The Ninth Edition examines environmental changes and healthcare reform activities as well as updated and expanded information on HIPAA. Other current people-management topics such as social media in the work place, performance appraisals, recruitment issues, changes in overtime rules, and more are covered. This edition also offers new key terms in each chapter as well as a number of new end-of-chapter activities.