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4 matches in All Departments
Healthcare has suffered from a series of scandals where trust and
patient confidence has been questioned. This timely book examines
recent case studies involving every aspect of healthcare provision
including the Shipman and Alder Hey cases. It shows how positive
lessons can be learnt from these experiences to improve health and
healthcare. The contributors offer practical advice based on their
extensive and broad experience on how to regain trust between
patient and practitioner following these difficulties. They
demonstrate how doctors and other healthcare professionals can
introduce ways to reduce error and mistrust and describe how to
work better with press the public and patients. It is essential
reading for all healthcare professionals policy makers shapers and
commentators and those representing patient groups. 'The context of
this volume is clear - the Bristol paediatric cardiac surgery
debacle the Alder Hey scandal around retention and use of dead
children's organs without consent and the Harold Shipman murders
largely of elderly women in their own homes by their own GP. No
surprise then that a first analysis suggests a breakdown of trust.
But what the various authors argue for in this volume is both a
more careful commentary and a series of complex responses. Real
change is gradual a response to a narrative rather than to a single
shock to the system. Professional leadership cross-disciplinary
working with patients and the public is what will rebuild trust
trust based on honesty on listening and on a strong sense of shared
values. But it is possible and desirable. The authors have hit on
what is 'essentially the 'way through this'!' Julia Neuberger in
the Foreword
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