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Managing Conflict at Work provides practical guidance on how to
prevent, contain and resolve conflict in the workplace. It
demonstrates how effective conflict management can have a powerful
impact on the way organisations channel their energies; encouraging
positive mindsets and building stronger and happier workforces.
Putting the cost of rising conflict in context with recessionary
times, it looks beyond individual cases to issues such as workforce
motivation and corporate responsibility. The authors provide a wide
range of practical techniques, tools and templates to support
individuals who need to facilitate the resolution of employee
disputes. Aimed not just at mediators and conflict practitioners,
but at staff managers and anyone who needs to deal with people
disputes; the book emphasises simple and practical ways for dealing
with conflict situations - both when potential disputes are first
emerging, and once a conflict has escalated into a formal
complaint. Also including international case studies, extensive
appendix of templates, tools and forms, including stakeholder
analysis, mediation in-take forms and reflective questioning
prompts, Managing Conflict at Work provides practical support to
ensure that your company prevents disputes and stays within the
law. The book is accompanied by an extensive range of ready-to-use
templates and case studies and is supported by a dedicated website,
providing information and downloads referred to in the book, as
well as videos and podcasts.
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