|
Showing 1 - 2 of
2 matches in All Departments
This book is specifically for working operations managers across
the broad range of business types that deploy fleet and product via
a myriad of service types. It is applicable to businesses with
small medium to large fleets in haulage, 3PL, and any service
business operating a depot structure. The book is less about
theoretical concepts - although specific references point to
theories including Lean, continuous improvement, net promoter
score, and balanced scorecard - but is essentially a practical
guide applying worked examples and generic templates regarding the
core ten activities that are critical to achieving service and
profit expectation in any depot, route-based business deploying
fleet. Every working manager - front-line to COO - will identify
with and grasp that these are fundamental areas and that, if
improvement can be sustained, will deliver better service to
customers and enhanced profit in both local and business levels.
The key areas examined are: People management Fleet management
Route scheduling Optimisation of non-productive (on-depot) time
Driver debrief Customer service and complaint management and
measurement Key performance indicators The operating rhythm
Continuous improvement
This book is specifically for working operations managers across
the broad range of business types that deploy fleet and product via
a myriad of service types. It is applicable to businesses with
small medium to large fleets in haulage, 3PL, and any service
business operating a depot structure. The book is less about
theoretical concepts - although specific references point to
theories including Lean, continuous improvement, net promoter
score, and balanced scorecard - but is essentially a practical
guide applying worked examples and generic templates regarding the
core ten activities that are critical to achieving service and
profit expectation in any depot, route-based business deploying
fleet. Every working manager - front-line to COO - will identify
with and grasp that these are fundamental areas and that, if
improvement can be sustained, will deliver better service to
customers and enhanced profit in both local and business levels.
The key areas examined are: People management Fleet management
Route scheduling Optimisation of non-productive (on-depot) time
Driver debrief Customer service and complaint management and
measurement Key performance indicators The operating rhythm
Continuous improvement
|
You may like...
Loot
Nadine Gordimer
Paperback
(2)
R398
R330
Discovery Miles 3 300
|
Email address subscribed successfully.
A activation email has been sent to you.
Please click the link in that email to activate your subscription.