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This report, prepared for the government by the National Consumer
Council, examines money transmission, access to banking services,
new technology, banking and the law, disputes between bank and
customer, saving and borrowing. There are special sections on
Northern Ireland and Scotland and on bank executor and trustee work
- all from a consumer perspective. It is based on the findings of
two surveys of consumer attitudes to banking services and evidence
from the banks and building societies themselves.
This report, prepared for the government by the National Consumer
Council, examines money transmission, access to banking services,
new technology, banking and the law, disputes between bank and
customer, saving and borrowing. There are special sections on
Northern Ireland and Scotland and on bank executor and trustee work
- all from a consumer perspective. It is based on the findings of
two surveys of consumer attitudes to banking services and evidence
from the banks and building societies themselves.
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