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Performance evaluation models are viewed as management tools
enabling strategic change. One of their features is to represent
several viewpoints regarding supply chain organisation (financial,
strategy, operations, etc.) hence to enable an analysis in time and
space. This book presents the different models of supply chain
performance evaluation for global supply chains. It describes why
it is necessary to evaluate global performance both to assess the
contribution of the supply chain to achieve the goals of creating
value throughout the chain and secondly to meet customer
requirements in terms of time, responsiveness and reliability. The
book provides an understanding of how evaluation model chosen
according to criteria including the level of maturity of the
organization, the level of decision making and the level of value
creation desired.The originality of the book is to position the
evaluation of the performance for the whole chain from the supplier
of the supplier to the customer of the customer. The approach is to
describe the different models with a reading grid including value
creation, level of maturity and levels of decision making. This
book allows managers to understand how to implement the evaluation
of supply chain performance. An example of application is given to
illustrate the implementation of a performance model.
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