This unique volume delivers practical and successful techniques used by some of the world's most competitive and innovative companies to the hands of the Human Resource Manager. Techniques described in the book can help any company enhance its ability to recruit, retain and improve its employee relations.

A synthesis of effective recruiting techniques is explained including a review of Merck's Interview Skills workshop, Hewlett-Packard's Behavioral Interviewing and Marriott's recruitment programs. Effective retention techniques are also explained, including Federal Express' Guaranteed Fair Treatment Procedure, General Electric's Work Out Program, Motorola's Six Sigma program, Merck's Flextime program and Cypress' Goal Setting process. Several successful techniques for improving communication and recognition are also examined including PepsiCo's SharePower. Additionally, a wide range of techniques are examined which should help companies better manage diversity within the workplace, reduce turnover, simplify work and build employee self esteem.

Technologically driven information overloads corporate leaders, managers, and employees alike, forcing them into a reactive mode with little time for reflection or strategic thinking. When the survey is completed, the teleconference over, and the weekend retreat a distant memory, we go back to our jobs unchanged. We hope that our activities contribute to corporate objectives, but we quickly lose sight of the connection between our work and critical outcomes. It doesn't have to be that way. Denton explains how to combine new interactive Intranet Web-based technology with new managerial software to focus on strategic decision making, effective team management, and the big picture.

Along with its companion Web site, www.CIVID3.com, this book provides an innovative solution that integrates and displays your critical information in real time. Condense all the reports received from finance, operations, marketing, and other divisions into a single interactive visual display that's always up to date. Establish two-way communication that allows managers and workers at all levels of the company to participate. This is the first system to graphically display--on a single desktop screen--the status of your key organizational and group performance measures. Combine outcomes and processes. Use subjective as well as objective information. Integrate and display the results in a user-friendly format, in real time. This book's solution allows organizational members to focus on their ultimate purpose and makes it easier to implement strategic or operational decisions.