This volume takes a multidisciplinary approach to study and evaluate the global human vulnerability to the exposure of contaminants of emerging concern (CECs) in the natural environment. It provides a comprehensive resource on structurally diverse groups of chemical compounds that have adverse effects on the aquatic environment. It explores the global strength, environmental status, chemical risk assessment and management strategies of CECs with relevant modern techniques. The principle focus is on concurrent emerging water quality issues. It defines the impacts of the environmental exposure of trace concentrations of CECs and/or their metabolites and discusses possible technological advances to combat the emerging pollutants. It will be useful to researchers, multi-stakeholder expert groups, policymakers, and graduate students.

This book intends to bring together and integrate the subject matter of water quality. The book covers aspects of water related to climate change, emerging aspects of engineering sciences, bio-geochemical sciences, hydro geochemistry, river management and morphology, social sciences, and public policy. The book covers the role of disruptive innovations in water management, policy formation and impact mitigation strategies. The book includes lab results as well as case studies. It provides recommendations and solutions for policy making and sustainable water management. The chapters in this book deal cohesively with many aspects of the water environment during the Anthropocene era. The contents cover myriad issues, such as land degradation, water scarcity, urbanization, climate change, and disruptive innovation. The book also discusses issues highly pertinent to society and sustainability, such as the prevalence of enteric viruses and pharmaceutical residues as a possible anthropogenic markers in the aquatic environment. The book will prove useful for students, professionals, and researchers working on various aspects of water related concerns.

A step-by-step guide to designing and implementing an amazing customer service culture

In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance.

"Unleashing Excellence" gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book.Offers proven best practices for designing and implementing an excellent customer service cultureSimple format divides content into nine "leadership actions" that guide you through a step-by-step processShows you how to build a common customer service vision for your entire organization

Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, "Unleashing Excellence" is the key.

This volume takes a multidisciplinary approach to study and evaluate the global human vulnerability to the exposure of contaminants of emerging concern (CECs) in the natural environment. It provides a comprehensive resource on structurally diverse groups of chemical compounds that have adverse effects on the aquatic environment. It explores the global strength, environmental status, chemical risk assessment and management strategies of CECs with relevant modern techniques. The principle focus is on concurrent emerging water quality issues. It defines the impacts of the environmental exposure of trace concentrations of CECs and/or their metabolites and discusses possible technological advances to combat the emerging pollutants. It will be useful to researchers, multi-stakeholder expert groups, policymakers, and graduate students.

This book intends to bring together and integrate the subject matter of water quality. The book covers aspects of water related to climate change, emerging aspects of engineering sciences, bio-geochemical sciences, hydro geochemistry, river management and morphology, social sciences, and public policy. The book covers the role of disruptive innovations in water management, policy formation and impact mitigation strategies. The book includes lab results as well as case studies. It provides recommendations and solutions for policy making and sustainable water management. The chapters in this book deal cohesively with many aspects of the water environment during the Anthropocene era. The contents cover myriad issues, such as land degradation, water scarcity, urbanization, climate change, and disruptive innovation. The book also discusses issues highly pertinent to society and sustainability, such as the prevalence of enteric viruses and pharmaceutical residues as a possible anthropogenic markers in the aquatic environment. The book will prove useful for students, professionals, and researchers working on various aspects of water related concerns.

The Coeur d'Alenes, a twenty-five by ten mile portion of the Idaho Panhandle, is home to one of the most productive mining districts in world history. Historically the globe's richest silver district and also one of the nation's biggest lead and zinc producers, the Coeur d'Alenes' legacy also includes environmental pollution on an epic scale. For decades local waters were fouled with tailings from the mining district's more than one hundred mines and mills and the air surrounding Kellogg, Idaho was laced with lead and other toxic heavy metals issuing from the Bunker Hill Company's smelter. The same industrial processes that damaged the environment and harmed human health, however, also provided economic sustenance to thousands of local residents and a string of proud, working-class communities. Living with Lead endeavors to untangle the costs and benefits of a century of mining, milling, and smelting in a small western city and the region that surrounds it.