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This book presents the concept of healthcare facilities management
performance measurement (HCFMPM) using Ghana as a case study. It
set forth in-depth theoretical and empirical underpinnings of
performance measurement concepts for hospital facilities services,
with the view to demonstrate critical performance dimensions to
improve FM contributions and added value to healthcare delivery.
The research approach adopted is mixed method encompassing
qualitative interviews in case study setting and a questionnaire
survey of sampled hospitals in Ghana. The book presents a number of
useful tables, graphs as well as a pedagogic illustration of
statistical analysis which are useful in understanding the concepts
under reference. It develops a structural equation model for
performance measurement of FM services. The book is of relevance to
healthcare managers, facilities management practitioners and
academics towards measuring and improving FM performance in
hospitals. Although the data used in the analysis is based on the
case study country Ghana, the result is by extension useful to
several developing countries faced with the challenge to improve FM
services delivery in public hospitals as well as other facilities
management sectors.
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