This book constitutes the refereed proceedings of the 18th International Conference on Product-Focused Software Process Improvement, PROFES 2017, held in Innsbruck, Austria, in November/December 2017. The 17 revised full papers presented together with 10 short papers, 21 workshop papers. 3 posters and tool demonstrations papers, and 4 tutorials were carefully reviewed and selected from 72 submissions. The papers are organized in topical sections on : Agile software Development; Data science and analytics; Software engineering processes and frameworks; Industry relevant qualitative research; User and value centric approaches; Software startups; Serum; Software testing.

This book constitutes the refereed proceedings of the 14th Software Quality Days Conference, SWQD 2022, held in Vienna, Austria, during May 17-19, 2022. The Software Quality Days (SWQD) conference started in 2009 and has grown to the biggest conference on software quality in Europe. The program of the SWQD conference is designed to encompass a stimulating mixture of practical presentations and new research topics in scientific presentations. The guiding conference topic of the SWQD 2022 is "What's The Next Big Thing in Software Engineering and Quality?". The 4 full papers presented in this volume were carefully reviewed and selected from 8 submissions. The contributions were organized in two topical sections named: AI in Software Engineering; and Quality Assurance for Software-Intensive Systems. The book also contains two invited talks.

This book explores the possibility of integrating design thinking into today's technical contexts. Despite the popularity of design thinking in research and practice, this area is still too often treated in isolation without a clear, consistent connection to the world of software development. The book presents design thinking approaches and experiences that can facilitate the development of software-intensive products and services. It argues that design thinking and related software engineering practices, including requirements engineering and user-centric design (UX) approaches, are not mutually exclusive. Rather, they provide complementary methods and tools for designing software-intensive systems with a human-centric approach. Bringing together prominent experts and practitioners to share their insights, approaches and experiences, the book sheds new light on the specific interpretations and meanings of design thinking in various fields such as engineering, management, and information technology. As such, it provides a framework for professionals to demonstrate the potential of design thinking for software development, while offering academic researchers a roadmap for further research.

This book constitutes the refereed proceedings of the 13th Software Quality Days Conference, SWQD 2021, which was planned to be held in Vienna, Austria, during January 19-21, 2021. Due to the COVID-19 pandemic, the conference was cancelled and will be merged with SWQD 2022. The Software Quality Days (SWQD) conference started in 2009 and has grown to the biggest conference on software quality in Europe with a strong community. The program of the SWQD conference is designed to encompass a stimulating mixture of practical presentations and new research topics in scientific presentations. The guiding conference topic of the SWQD 2021 is "Future Perspectives on Software Engineering Quality". The 3 full papers and 5 short papers presented in this volume were carefully reviewed and selected from 13 submissions. The volume also contains 2 invited talks and one introductory paper for an interactive session. The contributions were organized in topical sections named: automation in software engineering; quality assurance for AI-based systems; machine learning applications; industry-academia collaboration; and experimentation in software engineering.

This book constitutes the refereed proceedings of the 12th Software Quality Days Conference, SWQD 2020, held in Vienna, Austria, in January 2020. The Software Quality Days (SWQD) conference started in 2009 and has grown to the biggest conference on software quality in Europe with a strong community. The program of the SWQD conference is designed to encompass a stimulating mixture of practical presentations and new research topics in scientific presentations. The guiding conference topic of the SWQD 2020 is "Quality Intelligence in Software and Systems Engineering". The 5 full papers and 2 short papers presented in this volume were carefully reviewed and selected from 17 submissions. The volume also contains 2 invited talks. The contributions were organized in topical sections named: industry challenges and collaborations; software testing approaches; social aspects in software engineering; natural language processing; and software quality assurance concepts.

La Calidad es un concepto bastante difundido hoy en dia.La capacidad de las organizaciones en generar confianza a sus clientes debe ser acompanada de evidencias objetivas, preferiblemente a traves de evaluaciones de tercera parte como la certificacion. La implementacion de la Norma ISO 9001, sigue siendo un paso importante en la consolidacion de empresas u organizaciones que desean demostrar competitividad y un alto grado de satisfaccion a sus clientes; no obstante, el proceso de implementacion de la Norma se logra con una correcta y clara comprension de cada requisito a fin de ajustarlo a la singularidad de cada contexto organizacional. Para aquellos que buscan fortalecer sus conocimientos en el tema de la calidad, poseer un texto como este, que es puesto a su disposicion, le brinda y le ayuda a consolidar sus perspectivas sobre calidad e ISO 9001."