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The tremendous proliferation of end user computing (EUC) in the
workplace over the past few decades is cause for concern in public
and private organizations. Computer use has moved from individuals
working with "dumb" terminals in centralized networks to
individuals operating personal computers, just as powerful as
yesterday's mainframe. The end user has had to evolve and will
continue evolving as well; from someone with low level technical
skills to someone with a high level of technical knowledge and
information managerial skills. Because EUC continues growing more
sophisticated, end users must not only maintain a level of
competence, but prepare for the next generation of computing
technology. Doing so will enable organizations to continue enjoying
the positive benefits of EUC success. Research indicates that EUC
success may depend on end user competence. Using Structural
Equation Modeling (SEM) to test an integrated model of EUC success,
the results of this study show that computer training, education
level, beliefs about computer systems and the ability to operate
them lead to end user computing competence.
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