Many health, education and social service initiatives aim to implement better multi-agency working between agencies and professionals. But what difference does this sort of organisational change make to those families and children on the receiving end? Making a difference? explores the process and impact of multi-agency working on disabled children with complex health care needs and the families and professionals who support them. Examining in detail the work of six multi-agency services, the report describes the process of multi-agency working, key success factors, and outcomes for professionals, as well as the impact on families in terms of their daily life, well-being, and contact with services and professionals. A concluding chapter summarises key issues and makes recommendations for policy and practice.

Dark Albion: A Requiem for the English is being acclaimed as an underground classic. In 33 witty essays full of insight and humour, the author, a Cockney pensioner, portrays immigration as seen and experienced by the likes of him. Following an introductory essay, he graphically describes "the coming of the English" in 449, covers the current situation in all its ramifications, and ends with a stunning Orwellian essay on England in 2066, during the reign of "William the Conquered."

Henry Cage seems to have it all: a successful career, money, a beautiful home, and a reputation for being a just and principled man. But public virtues can conceal private failings, and as Henry faces retirement, his well-ordered life begins to unravel. His ex-wife is ill, his relationship with his son is strained to the point of estrangement, and on the eve of the new millennium he is the victim of a random violent act which soon escalates into a prolonged and mysterious harassment. Who is doing this? And why?
Full of exceptional grace and emotional power, "The Upright Piano Player" is a wise and acutely observed novel about the myriad ways in which life tests us--no matter how carefully we have constructed our own little fortresses.