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Identifying customer loyalty as a crucial success factor in
contemporary marketing thinking and practice, this innovative
Handbook incorporates a rich collection of perspectives on the
current topics and research-driven practices in the field. Leading
scholars offer an insightful reimagining of the research methods,
metrics, and designs for the future of measuring and predicting
customer loyalty. The Handbook recognises loyalty as a strategic
asset, and analyses incentive structures such as loyalty-based
learning, gamification, and automaticity to track the evolution of
customer loyalty programmes. Examining the impacts of globalization
and cutting-edge technologies on the customer loyalty journey, it
identifies an increase in customer defection and a rapid erosion of
single-brand loyalty. Forward-thinking, it concludes by reflecting
on how trends like voice technology, augmented reality, and
influencer marketing will shape the domain of customer loyalty in
the future. Gathering together contemporary concepts, practice,
measures and challenges to inform future research, this Handbook
will prove an enlightening read for students and scholars of
marketing, business and management, and psychology. Its
illustrative case studies will also prove invaluable for
practitioners in a diverse range of fields looking to future-proof
and reimagine their loyalty strategies.
In 2015 the College of Policing published its Leadership Review
with specific reference to the type of leadership required to
ensure that the next generation of Chief Constables and their
management approach will be fit for purpose. Three key issues were
highlighted as underpinning the effective leadership and management
of contemporary policing: hierarchy, culture and consistency. Yet
these are not just relevant to modern policing, having appeared as
constant features, implicitly and explicitly, since the creation of
the first provincial constabularies in 1835. This collection
reviews the history of the UK Chief Constable, reflecting on the
shifts and continuities in police leadership style, practice and
performance over the past 180 years, critiquing the factors
affecting their operational management and how these impacted upon
the organization and service delivery of their forces. The
individuality of Chief Constables significantly impacts on how
national and local strategies are implemented, shaping
relationships with their respective communities and local
authorities. Importantly, the book addresses not just the English
experience but considers the role of Chief Constables in the whole
of the United Kingdom, highlighting the extent to which they could
exercise autonomous authority over their force and populace. The
historical perspective adopted contextualises existing
considerations of leadership in modern policing, and the extensive
timeframe and geographical reach beyond the experience of the
Metropolitan force enables a direct engagement with contemporary
debates. It also offers a valuable addition to the existing
literature contributing to the institutional memory of UK policing.
The contributors represent a range of disciplines including
history, law, criminology and leadership studies, and some also
have practical policing experience.
This book draws together the insights of eminent academics and
specialists to present an overview of past and present approaches
to transnational policing throughout the Anglophone world. It aims
to revitalize the study of transnational policing by showing that
past and present developments in this field remain poorly
understood, while also suggesting future avenues of research.
Containing chapters on police history, police accountability,
gendered hate crime in an increasingly online world,
counter-radicalisation strategies being pursued around the world,
internet-facilitated sex trafficking and changes in organised
crime, amongst others, the authors adopt revisionist, orthodox and
progressive views in order to challenge our understanding and
appreciation of developments in transnational policing. All of the
chapters in the book use policing models employed within the UK as
either their focal point or as a point of comparison so that direct
comparisons and contrasts can be examined. The Development of
Transnational Policing illustrates distinctive and separate aspects
of what remains an undoubtedly complex and dynamic field, but also
forms an overview of developments and the dearth of academic
research which surround them, in order hopefully to inspire
researchers, policymakers and practitioners alike.
In 2015 the College of Policing published its Leadership Review
with specific reference to the type of leadership required to
ensure that the next generation of Chief Constables and their
management approach will be fit for purpose. Three key issues were
highlighted as underpinning the effective leadership and management
of contemporary policing: hierarchy, culture and consistency. Yet
these are not just relevant to modern policing, having appeared as
constant features, implicitly and explicitly, since the creation of
the first provincial constabularies in 1835. This collection
reviews the history of the UK Chief Constable, reflecting on the
shifts and continuities in police leadership style, practice and
performance over the past 180 years, critiquing the factors
affecting their operational management and how these impacted upon
the organization and service delivery of their forces. The
individuality of Chief Constables significantly impacts on how
national and local strategies are implemented, shaping
relationships with their respective communities and local
authorities. Importantly, the book addresses not just the English
experience but considers the role of Chief Constables in the whole
of the United Kingdom, highlighting the extent to which they could
exercise autonomous authority over their force and populace. The
historical perspective adopted contextualises existing
considerations of leadership in modern policing, and the extensive
timeframe and geographical reach beyond the experience of the
Metropolitan force enables a direct engagement with contemporary
debates. It also offers a valuable addition to the existing
literature contributing to the institutional memory of UK policing.
The contributors represent a range of disciplines including
history, law, criminology and leadership studies, and some also
have practical policing experience.
Throughout the nineteenth century and twentieth century, various
attempts were made to define and control problematic behaviour in
public by legal and legislative means through the use of a somewhat
nebulous concept of 'indecency'. Remarkably however, public
indecency remains a much under-researched aspect of English legal,
social and criminal justice history. Covering a period of just over
a century, from 1857 (the date of the passing of the first Obscene
Publications Act) to 1960 (the date of the famous trial of Penguin
Books over their publication of Lady Chatterley's Lover following
the introduction of a new Obscene Publications Act in the previous
year), Public Indecency in England investigates the social and
cultural obsession with various forms of indecency and how public
perceptions of different types of indecent behaviour led to legal
definitions of such behaviour in both common law and statute. This
truly interdisciplinary book utilises socio-legal, historical and
criminological research to discuss the practical response of both
the police and the judiciary to those caught engaging in public
indecency, as well as to highlight the increasing problems faced by
moralists during a period of unprecedented technological
developments in the fields of visual and aural mass entertainment.
It is written in a lively and approachable style and, as such, is
of interest to academics and students engaged in the study of
deviance, law, criminology, sociology, criminal justice,
socio-legal studies, and history. It will also be of interest to
the general reader.
This practical and accessible book is a detailed discussion of
the Book of Common Prayer rite of Holy Matrimony and the Episcopal
understanding of the sacrament. It is an invaluable resource for
those approaching marriage or for a parish study group. Although
the author does not purport to have written a "how-to" book, he
does give some cogent and welcome guidelines in the final section
which priests, musicians, and the altar guild will be delighted to
see in print. This book should be required reading during the
premarital counseling period.
A comprehensive account of the abbey of Evesham and its
surroundings, demonstrating its full significance in the wider
history of the time. Provides a fine contribution to the rich
history of the region, showing Evesham's place in the life of the
medieval kingdom of England. Professor Ann Williams. In c.701, a
minster was founded in the lower Avon Valleyon a deserted
promontory called Evesham. Over the next five hundred years it
became a Benedictine abbey and turned the Vale of Evesham into a
federation of Christian communities. A landscape of scattered farms
grew into one of open fields and villages, manor houses and
chapels. Evesham itself developed into a town, and the abbots
played a role in the affairs of the kingdom. But individual
contemplation and prayer within the abbey were compromised by its
corporate aspirations. As Evesham abbey waxed ever grander,
exerting a national influence, it became a ready patron of the arts
but had less time for private spirituality. The story ends badly in
the prolonged scandal of Abbot Norreis, a libertine whose appetites
caused religion to collapse at Evesham before his own sudden
downfall. This book integrates the evidence of archaeology, maps,
and documents in a continuous narrative that pays as much attention
to religious and cultural life as to institutional and economic
matters. It provides a complete survey over one of the most
important and wealthy Benedictine abbeys and its landscape, a stage
on which was enacted the tense interplay of lordship and prayer. Dr
David Cox, FSA, was until his retirement county editor of the
Victoria History of Shropshire and lecturer at Keele University.
Crime in England 1688-1815 covers the 'long' eighteenth century, a
period which saw huge and far-reaching changes in criminal justice
history. These changes included the introduction of transportation
overseas as an alternative to the death penalty, the growth of the
magistracy, the birth of professional policing, increasingly harsh
sentencing of those who offended against property-owners and the
rapid expansion of the popular press, which fuelled debate and
interest in all matters criminal. Utilising both primary and
secondary source material, this book discusses a number of topics
such as punishment, detection of offenders, gender and the criminal
justice system and crime in contemporaneous popular culture and
literature. This book is designed for both the criminal justice
history/criminology undergraduate and the general reader, with a
lively and immediately approachable style. The use of carefully
selected case studies is designed to show how the study of criminal
justice history can be used to illuminate modern-day criminological
debate and discourse. It includes a brief review of past and
current literature on the topic of crime in eighteenth-century
England and Wales, and also emphasises why knowledge of the history
of crime and criminal justice is important to present-day
criminologists. Together with its companion volumes, it will
provide an invaluable aid to both students of criminal justice
history and criminology.
In this new edition, the fundamental material on classical linear
aeroelasticity has been revised. Also new material has been added
describing recent results on the research frontiers dealing with
nonlinear aeroelasticity as well as major advances in the modelling
of unsteady aerodynamic flows using the methods of computational
fluid dynamics and reduced order modeling techniques. New chapters
on aeroelasticity in turbomachinery and aeroelasticity and the
latter chapters for a more advanced course, a graduate seminar or
as a reference source for an entr e to the research literature.
This handbook is a realization of a long term goal of BMDP
Statistical Software. As the software supporting statistical
analysis has grown in breadth and depth to the point where it can
serve many of the needs of accomplished statisticians it can also
serve as an essential support to those needing to expand their
knowledge of statistical applications. Statisticians should not be
handicapped by heavy computation or by the lack of needed options.
When Applied Statistics, Principle and Examples by Cox and Snell
appeared we at BMDP were impressed with the scope of the
applications discussed and felt that many statisticians eager to
expand their capabilities in handling such problems could profit
from having the solutions carried further, to get them started and
guided to a more advanced level in problem solving. Who would be
better to undertake that task than the authors of Applied
Statistics? A year or two later discussions with David Cox and
Joyce Snell at Imperial College indicated that a wedding of the
problem statements and suggested solutions with control language to
accomplish these analyses would further the learning process for
many statisticians. They were willing to undertake the project.
Joyce Snell has done an excellent job of melding the two approaches
and has carried many of the problems a step further by suggesting
alternate approaches and follow-up analyses.
In our book Theoretical Statistics we gave about 150 Further
results and exercises mostly intended to illustrate material of
intrinsic interest that it was not possible to cover in the main
text. In many cases the statements were based quite directly on
recent papers. The present book gives outline solutions and
discussion of these problems. To make the book selfcontained we
have preceded each set of problems by a brief summary of the main
general ideas required. The collection of these summaries provides
a rapid review of the theory of statistics. The book contains a
substantial amount of general material not previously available in
book form. The detailed solution of special problems is a vital
part of the study of any mathematical subject and we hope therefore
that teachers and students of statistics especially at graduate
level will find the problems and outline solutions helpful. In
addition we hope that research workers in statistics interested in
special problems will find the book an effective review of some
useful theoretical ideas including the associated elementary
mathematical techniques. While the numbering and arrangement of the
problems is the same as in Theoretical Statistics, we have
rewritten a number of the problems, partly in order to make them
self contained and partly for clarification and correction.
This pack is part of a structured reading programme for juniors
from Oxford Reading Tree, Levels 9-16 - providing them with stories
they will love to read. TreeTops Fiction, Level 11 are available in
mixed packs of six different stories or class packs of 36 books.
Books contain inside cover notes to support children in their
reading. Help with childrens reading development is also available
at www.oxfordowl.co.uk.
Throughout the nineteenth century and twentieth century, various
attempts were made to define and control problematic behaviour in
public by legal and legislative means through the use of a somewhat
nebulous concept of 'indecency'. Remarkably however, public
indecency remains a much under-researched aspect of English legal,
social and criminal justice history. Covering a period of just over
a century, from 1857 (the date of the passing of the first Obscene
Publications Act) to 1960 (the date of the famous trial of Penguin
Books over their publication of Lady Chatterley's Lover following
the introduction of a new Obscene Publications Act in the previous
year), Public Indecency in England investigates the social and
cultural obsession with various forms of indecency and how public
perceptions of different types of indecent behaviour led to legal
definitions of such behaviour in both common law and statute. This
truly interdisciplinary book utilises socio-legal, historical and
criminological research to discuss the practical response of both
the police and the judiciary to those caught engaging in public
indecency, as well as to highlight the increasing problems faced by
moralists during a period of unprecedented technological
developments in the fields of visual and aural mass entertainment.
It is written in a lively and approachable style and, as such, is
of interest to academics and students engaged in the study of
deviance, law, criminology, sociology, criminal justice,
socio-legal studies, and history. It will also be of interest to
the general reader.
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