Post-Trib: A Post-Tribulation View of the Second Coming is the author's view of the rapture of the church in a thoroughly researched presentation, free of dogmatism. The Bible doesn't answer every question regarding the Second Coming, but when we let it speak for itself, it answers more questions than many people realize. While not a criticism of other eschatological viewpoints, some disagreement is inevitable. Instead, it is an in-depth look at the post-tribulation view. This book is not meant to be a popularized version of prophecy, but a serious study of prophetic scripture pertaining to the Second Coming. Post-Trib includes both Old and New Testament scriptures regarding end time prophecy. It does not attempt to change people's minds, but to simply plant seeds.

Operations and management principles for contact centres is the first SAQA-aligned, academic title on contact centre operations, produced by a collective of professionals representing the academic dimension of the contact centre industry in South Africa. Contact centre operations is a relatively new industry. Several South African agencies, institutes, organisations and professional bodies are promoting and developing it in order to satisfy international and national market demands. Accordingly, additional information, knowledge and experience are needed to improve on how organisations integrate core business processes into these centres. In response to this need the industry is now being represented in higher education. Extensive supplementary material has been created to go with the main text. A CD enclosed with the title contains material for the student/CSR, which includes a comprehensive set of questions, role-plays, assignments and an industry-specific dictionary. The lecturer support material, which includes industry-specific video clips, the answers to the student questions and the industry.