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Organisations are now focused on total customer satisfaction.
However there is a lack of understanding the requirements and the
customer needs. Total Quality Management (TQM) integrates all
phases and ensures a defect free quality product. This textbook
provides the understanding of all aspects of TQM and the
implementation. This textbook covers all aspects of TQM, discusses
quality systems in detail, highlights the importance of the needs
of the customer, and presents the concept of Total Productive
Maintenance (TPM). Written as a textbook for students of
engineering and management, but also explains all quality systems
which will be helpful to all organisations in choosing the correct
quality system and helpful to managers in decision making while
analyzing any process. A solutions manual and power point
presentations slides are available for qualified adoptions.
Green Supply Chain Management (GSCM) has been identified as an
important research area in recent years. Green environmental issues
have drawn an attention of researchers and Supply Chain (SC)
practitioners at micro and macro level. Thirty six enablers to
implement green supply chain management relevant to Indian
manufacturing industry have been identified through extensive
review of literature. Questionnaire based survey has been conducted
to indicate the significance and ranking of identified enablers.
With experts' opinions, identified thirty six enablers have been
categorized in to eleven enablers based upon their nature.
Contextual relationships among these ten enablers have been
indentified to further partition the levels. Structural model of
these factors has been formed using Interpretive Structural
Modeling technique. Further, Classification of these enablers
depending upon their driving and dependence power has also been
carried out by using Matrice d'Impacts Croises-Multiplication
Applique a un Classement (MICMAC) analysis. "International
Environment Agreements" has been identified as most important
enablers and pushing organizations to implement GSCM practices.
This paper may play vital role to understand contextual
relationships among the enablers to implement Green Supply Chain
Management in Indian manufacturing industry.
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