Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product. This textbook provides the understanding of all aspects of TQM and the implementation. This textbook covers all aspects of TQM, discusses quality systems in detail, highlights the importance of the needs of the customer, and presents the concept of Total Productive Maintenance (TPM). Written as a textbook for students of engineering and management, but also explains all quality systems which will be helpful to all organisations in choosing the correct quality system and helpful to managers in decision making while analyzing any process. A solutions manual and power point presentations slides are available for qualified adoptions.

Green Supply Chain Management (GSCM) has been identified as an important research area in recent years. Green environmental issues have drawn an attention of researchers and Supply Chain (SC) practitioners at micro and macro level. Thirty six enablers to implement green supply chain management relevant to Indian manufacturing industry have been identified through extensive review of literature. Questionnaire based survey has been conducted to indicate the significance and ranking of identified enablers. With experts' opinions, identified thirty six enablers have been categorized in to eleven enablers based upon their nature. Contextual relationships among these ten enablers have been indentified to further partition the levels. Structural model of these factors has been formed using Interpretive Structural Modeling technique. Further, Classification of these enablers depending upon their driving and dependence power has also been carried out by using Matrice d'Impacts Croises-Multiplication Applique a un Classement (MICMAC) analysis. "International Environment Agreements" has been identified as most important enablers and pushing organizations to implement GSCM practices. This paper may play vital role to understand contextual relationships among the enablers to implement Green Supply Chain Management in Indian manufacturing industry.