This new edition provides a comprehensive overview of current theory and research written by the top theorists and researchers in each area. It has been updated to address the growing influence of technology, changing relationships, and several growing integrated approaches to communication and includes seven new chapters on: Digital Media Media Effects Privacy Dark Side Applied Communication Relational Communication Instructional Communication Communication and the Law The book continues to be essential reading for students and faculty who want a thorough overview of contemporary communication theory and research.

The world of business is constantly changing, as is the role of the corporate communicator. This volume adds to the Business Expert Press series on public relations edited by Don W. Stacks and Donald K. Wright by explicating the new role of the senior corporate communicator officer, the CCO, in an ever-expanding world of international corporations. The volume is based on an explication of corporate communication that sees the role of corporate communication as engaging an enterprise's internal and external stakeholders. It also posits that today's business communication challenges go beyond the corporate and into the enterprise-that is, communication's role has expanded into the level of the enterprise. The proposed book will utilize the talent of senior CCOs of the Arthur Page Society, an organization of over 600 of the world's leading senior communication officers. Focus will be on several important elements of successful enterprise communication: building and maintaining reputation and trust, creating corporate character, authentic stakeholder engagement, and based on new research how the role of communication in the enterprise is changing the future CCO's responsibilities and duties. The book has several goals and objectives. First, to provide the latest in thinking about the role and functions of corporate communication in enterprise success. Second, to help CEOs and other C-Suite executives understand how they can work effectively with the CCO to build corporate character and stakeholder advocacy. Third, provide a resource for classes in corporate communication to help them prepare about the reality of the new enterprise communications. Along with these goals are several objectives. First, to explicate the new realities of enterprise communication in such a way that it is readily accessible to a number of readers, including students, CCOs, the communication team, CEOs, CMOs, CFOs, CHROs, CIOs and so forth. Second, to set the baseline for new thinking on enterprise communications. Third, to provide factual examples of corporate communication that explicate the case being made across the book. To do this the book will be written by both academic and professional members of the Arthur W. Page Society. Each chapter will have at least one academic and one or more professionals whose expertise brings home the strategic value of enterprise communication as well as its practice. As with the entire series, the academic brings to the book the strategic theories employed across enterprise communications and the professional brings home both actual practices and cases.

Thousands of public relations (PR) students and professionals have relied on this authoritative text to understand the key role of research in planning and evaluating PR campaigns. Revised and expanded to reflect today's emphasis on standards-based practice, the third edition has a heightened emphasis on setting baselines, creating benchmarks, and assessing progress. Stacks presents step-by-step guidelines for using a wide range of qualitative and quantitative methods to track output, outtakes, and outcomes, and shows how to present research findings clearly to clients. Every chapter features review questions and a compelling practice problem. PowerPoint slides for use in teaching are provided at the companion website. Instructors requesting a desk copy also receive a supplemental Instructor's Manual with a test bank, suggested readings, and case studies. New to This Edition: *Chapter on standardization, moving beyond the prior edition's focus on best practices. *Chapter on different types of data sets, with attention to the advantages and disadvantages of using Big Data. *Addresses the strategic use of key performance indicators. *Covers the latest content analysis software. Pedagogical Features: *Each chapter opens with a chapter overview and concludes with review questions. *End-of-chapter practice problems guide readers to implement what they have learned in a PR project. *Appendix provides a dictionary of public relations measurement and research terms. *Supplemental Instructor's Manual and PowerPoint slides.

This new edition provides a comprehensive overview of current theory and research written by the top theorists and researchers in each area. It has been updated to address the growing influence of technology, changing relationships, and several growing integrated approaches to communication and includes seven new chapters on: Digital Media Media Effects Privacy Dark Side Applied Communication Relational Communication Instructional Communication Communication and the Law The book continues to be essential reading for students and faculty who want a thorough overview of contemporary communication theory and research.