This 2006 volume provides a comprehensive discussion of communication between doctors and patients in primary care consultations. It brings together a team of leading contributors from the fields of linguistics, sociology and medicine to describe each phase of the primary care consultation, identifying the distinctive tasks, goals and activities that make up each phase of primary care as social interaction. Using conversation analysis techniques, the authors analyze the sequential unfolding of a visit, and describe the dilemmas and conflicts faced by physicians and patients as they work through each of these activities. The result is a view of the medical encounter that takes the perspective of both physicians and patients in a way that is both rigorous and humane. Clear and comprehensive, this book will be essential reading for students and researchers in sociolinguistics, communication studies, sociology, and medicine.

It's been more than fifty years since Harold Garfinkel created the field of ethnomethodology-a discipline that offers a new way of understanding how people make sense of their everyday world. Since his book Studies in Ethnomethodology published in 1967, there has been a substantial-although often subterranean-growth in ethnomethodological (EM) work. Studies in and appreciation of ethnomethodological work continue to grow, but the breadth and penetration of his insights and inspiration for ongoing research have yet to secure their full measure of recognition. This volume celebrates Harold Garfinkel's enormous contributions to sociology and conversation analysis, exploring how ethnomethodology emerged, the empirical consequences of Garfinkel's work, and the significant contemporary work that has resulted from it. Douglas W. Maynard and John Heritage bring together experts from a wide range of theoretical and empirical areas to create the first comprehensive collection of work on EM that encompasses its role in "studies of work," in Conversation Analysis, and in other subdisciplines. Chapters highlight ethnomethodology's distinctive forms of ethnographic inquiry and its influences on a host of substantive domains including legal environments, science and technology, workplace and organizational inquiries, survey research, social problems and deviance, and disability and atypical interaction. The book explains how EM especially helped to set the agenda for gender studies, while also developing insights for inquiries into racial and ethnic features of everyday life and experience. Still, there is much of what Garfinkel called "unfinished business," which means that ethnomethodological inquiries are continuing to intensify and develop. Harold Garfinkel and Ethnomethodology ddresses this unfinished business: not only drawing attention to past accomplishments in the field, but also suggesting how these accomplishments set the stage for future endeavors that will benefit from EM-inspired approaches to social organization and interaction.

This 2006 volume provides a comprehensive discussion of communication between doctors and patients in primary care consultations. It brings together a team of leading contributors from the fields of linguistics, sociology and medicine to describe each phase of the primary care consultation, identifying the distinctive tasks, goals and activities that make up each phase of primary care as social interaction. Using conversation analysis techniques, the authors analyze the sequential unfolding of a visit, and describe the dilemmas and conflicts faced by physicians and patients as they work through each of these activities. The result is a view of the medical encounter that takes the perspective of both physicians and patients in a way that is both rigorous and humane. Clear and comprehensive, this book will be essential reading for students and researchers in sociolinguistics, communication studies, sociology, and medicine.

When we share or receive good or bad news, from ordinary events such as the birth of a child to public catastrophes such as 9/11, our "old" lives come to an end, and suddenly we enter a new world. In "Bad News, Good News, Douglas W. Maynard explores how we tell and hear such news, and what's similar and different about our social experiences when the tidings are bad rather than good or vice versa.
Uncovering vocal and nonvocal patterns in everyday conversations, clinics, and other organizations, Maynard shows practices by which people give and receive good or bad news, how they come to realize the news and their new world, how they suppress or express their emotions, and how they construct social relationships through the sharing of news. He also reveals the implications of his study for understanding public affairs in which transmitting news may influence society at large, and he provides recommendations for professionals and others on how to deliver bad or good tidings more effectively.
For anyone who wants to understand the interactional facets of news delivery and receipt and their social implications, "Bad News, Good News offers a wealth of scholarly insights and practical advice.

It's been more than fifty years since Harold Garfinkel created the field of ethnomethodology—a discipline that offers a new way of understanding how people make sense of their everyday world. Since his book Studies in Ethnomethodology published in 1967, there has been a substantial—although often subterranean—growth in ethnomethodological (EM) work. Studies in and appreciation of ethnomethodological work continue to grow, but the breadth and penetration of his insights and inspiration for ongoing research have yet to secure their full measure of recognition. This volume celebrates Harold Garfinkel's enormous contributions to sociology and conversation analysis, exploring how ethnomethodology emerged, the empirical consequences of Garfinkel's work, and the significant contemporary work that has resulted from it. Douglas W. Maynard and John Heritage bring together experts from a wide range of theoretical and empirical areas to create the first comprehensive collection of work on EM that encompasses its role in "studies of work," in Conversation Analysis, and in other subdisciplines. Chapters highlight ethnomethodology's distinctive forms of ethnographic inquiry and its influences on a host of substantive domains including legal environments, science and technology, workplace and organizational inquiries, survey research, social problems and deviance, and disability and atypical interaction. The book explains how EM especially helped to set the agenda for gender studies, while also developing insights for inquiries into racial and ethnic features of everyday life and experience. Still, there is much of what Garfinkel called "unfinished business," which means that ethnomethodological inquiries are continuing to intensify and develop. Harold Garfinkel and Ethnomethodology ddresses this unfinished business: not only drawing attention to past accomplishments in the field, but also suggesting how these accomplishments set the stage for future endeavors that will benefit from EM-inspired approaches to social organization and interaction.

An examination of diagnostic processes that questions how we can better understand autism as a category and the unique forms of intelligence it glosses. As autism has grown in prevalence, so too have our attempts to make sense of it. From placing unfounded blame on vaccines to seeking a genetic cause, Americans have struggled to understand what autism is and where it comes from. Amidst these efforts, however, a key aspect of autism has been largely overlooked: the diagnostic process itself. That process is the central focus of Autistic Intelligence. The authors ask us to question the norms by which we measure autistic behavior, to probe how that behavior can be considered sensible rather than disordered, and to explore how we can better appreciate the individuality of those who receive the diagnosis. Drawing on hundreds of hours of video recordings and ethnographic observations at a clinic where professionals evaluated children for autism, the authors' analysis of interactions among clinicians, parents, and children demystifies the categories, tools, and practices involved in the diagnostic process. Autistic Intelligence shows that autism is not a stable category; it is the outcome of complex interactional processes involving professionals, children, families, and facets of the social and clinical environments they inhabit. The authors suggest that diagnosis, in addition to carefully classifying children, also can highlight or include unique and particular contributions those with autism potentially can make to the world around us.

An examination of diagnostic processes that questions how we can better understand autism as a category and the unique forms of intelligence it glosses. As autism has grown in prevalence, so too have our attempts to make sense of it. From placing unfounded blame on vaccines to seeking a genetic cause, Americans have struggled to understand what autism is and where it comes from. Amidst these efforts, however, a key aspect of autism has been largely overlooked: the diagnostic process itself. That process is the central focus of Autistic Intelligence. The authors ask us to question the norms by which we measure autistic behavior, to probe how that behavior can be considered sensible rather than disordered, and to explore how we can better appreciate the individuality of those who receive the diagnosis. Drawing on hundreds of hours of video recordings and ethnographic observations at a clinic where professionals evaluated children for autism, the authors' analysis of interactions among clinicians, parents, and children demystifies the categories, tools, and practices involved in the diagnostic process. Autistic Intelligence shows that autism is not a stable category; it is the outcome of complex interactional processes involving professionals, children, families, and facets of the social and clinical environments they inhabit. The authors suggest that diagnosis, in addition to carefully classifying children, also can highlight or include unique and particular contributions those with autism potentially can make to the world around us.