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Showing 1 - 2 of 2 matches in All Departments
Every customer-facing corporation has at least one call center. In
the United States, call centers handle a billion calls per year.
Call Center Operation gives you complete coverage of the critical
issues involved in the design, implementation, organization, and
management of a customer call center. Sharp provides information on
advanced technology tools for workforce management, workshop
examples for training call center staff, and an analysis of the
significance of the call center to overall corporate customer
relationship strategies.
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