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Pork dorks. Craftsters. American Girl fans. Despite their different
tastes, these eclectic diehards have a lot in common: they're
obsessed about a specific brand, product, or category. They pursue
their passions with fervor, and they're extremely knowledgeable
about the things they love. They aren't average consumers--they're
superconsumers. Although small in number, superconsumers can have
an outsized impact on a company's bottom line. Representing 10% of
total consumers, they can drive between 30% to 70% of sales, and
they're usually willing to spend considerably more than the average
consumer. And because they're so engaged and passionate, they can
offer invaluable advice to managers looking to improve their
products, change their business models, energize their cultures,
and attract new customers. In Superconsumers, growth strategy
expert Eddie Yoon lays out a simple but extremely effective
framework that has helped companies of all types and sizes achieve
more sustainable growth: he'll show you how to find, listen to, and
engage with your most passionate and profitable consumers, and then
tailor your decisions to meet their wants and needs. Along the way,
he'll let you into the minds and homes of superconsumers of all
kinds, revealing what makes them tick and why they're willing to
spend so much more than other consumers. Rich with data and case
studies of companies that have implemented superconsumer strategies
with great success, Superconsumers is a fun, practical, and
inspiring guide for anyone interested in making their best
customers even better.
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