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This Element is about the challenges of working collaboratively in
and with governments in countries with a strong New Public
Management (NPM) influence. As the evidence from New Zealand
analyzed in this study demonstrates, collaboration - working across
organization boundaries and with the public - was not inherently a
part of the NPM and was often discouraged or ignored. When the need
for collaborative public management approaches became obvious,
efforts centered around "retrofitting" collaboration into the NPM,
with mixed results. This Element analyzes the impediments and
catalysts to collaboration in strong NPM governments and concludes
that significant modification of the standard NPM operational model
is needed including: Alternative institutions for funding, design,
delivery, monitoring and accountability; New performance
indicators; Incentives and rewards for collaboration; Training
public servants in collaboration; Collaboration champions,
guardians, complexity translators, and stewards; and paradoxically,
NPM governance processes designed to make collaborative decisions
stick.
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