A must-have reference to develop effective communication skills to optimize the delivery of clinical care. Specific strategies for interaction are discussed and illustrated in clinical case studies. * - Basic text describing effective doctor-patient communications * - Contains over 80 case studies illlustrating the application of effective communication skills in clinical situations * - Suggests strategies for better communication in difficult clinical situations, including when delivering bad news, when interviewing pediatric, geriatric, psychiatric, or other special patient populations