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Perspektiven im Strategischen Management (German, Hardcover, Reprint 2012 ed.): Gernot Handlbauer, Kurt Matzler, Elmar... Perspektiven im Strategischen Management (German, Hardcover, Reprint 2012 ed.)
Gernot Handlbauer, Kurt Matzler, Elmar Sauerwein, Monika Stumpf
R3,754 Discovery Miles 37 540
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Ships in 12 - 17 working days
Das Kano-Modell Der Kundenzufriedenheit - Reliabilitat Und Validitat Einer Methode Zur Klassifizierung Von Produkteigenschaften... Das Kano-Modell Der Kundenzufriedenheit - Reliabilitat Und Validitat Einer Methode Zur Klassifizierung Von Produkteigenschaften (German, Paperback, 2000 ed.)
Elmar Sauerwein
R2,284 Discovery Miles 22 840
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Ships in 10 - 15 working days

Das Kano-Modell bietet eine Methodik, Produkteigenschaften in mehrere Kategorien zu unterteilen, deren Erfullung bzw. Nichterfullung die Kundenzufriedenheit beeinflussen. Elmar Sauerwein untersucht diese Methode auf Reliabilitat und Validitat."

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