Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.

The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

This new edition addresses issues that have arisen in recent years. You’ll learn how to:

• Respond when someone initiates a crucial conversation with you
• Identify and address the lag time between identifying a problem and discussing it
• Communicate more effectively across digital mediums

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results.

Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

The 4 MILLION+ bestseller that revolutionized business communications-updated for today's workplace. Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You'll learn how to: * Respond when someone initiates a crucial conversation with you * Identify and address the lag time between identifying a problem and discussing it * Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

Crafting from pregnancy to your baby's first birthday! The arrival of a new baby is not only a cause for celebration, but also the perfect opportunity to get creative. After all, what could be better to give to that special little person in your life than a handmade gift? Whether you are making a gift for your own baby, or for a friend or relative's new arrival, this book features a wide range of craft projects to suit all skill levels and covers numerous craft types, including stenciling, sewing, knitting, and crochet. There are projects for all the early stages of welcoming a baby, from pregnancy through to the first birthday, each one created exclusively for the book by a specially selected group of crafters from around the world. Beautiful watercolor illustrations accompany the projects ensuring each one is easily achievable and suitable for crafters of all levels.

Jam-packed with beautiful and inspirational work, Reinventing Lettering is a visual treat. As such lively and versatile areas of graphic design, lettering and type invite innovation and reinvention. The "sweetshop" of techniques and media to choose from offer an open book for typographers, illustrators and designers. From no-tech to digital wonders, the old guard to avant garde, any and every approach goes. More than a tantalizing collection of work, Reinventing Lettering is a mentor, encouraging you to explore new paths. Overviews of tools and techniques give you the basics; profiles of outstanding lettering designers give you the sparks. Examples of illustrated, hand-drawn, digitally drawn, 3D and found lettering from artists such as Jessica Hische, Marian Bantjes, Seb Lester and Yulia Brodskaya are all to be found in this vibrant book.