|
Showing 1 - 2 of
2 matches in All Departments
As service centred organisations become and focused on the
customer, values are co-created with their customers through
organisational capabilities. The central part of these capabilities
is knowledge which is directly supported by information technology
and the relationships between the service firms' knowledge,
capabilities, IT and strategy is essential for superior value
co-creation with customers. Knowledge Driven Service Innovation and
Management: IT Strategies for Business Alignment and Value Creation
provides a comprehensive collection of research and analysis on the
principles of service, knowledge and organisational capabilities.
This book aims to clarify IT strategy procedures and management
practices and how they are used to shape a firm's knowledge
organisations as well as facilitate service innovation and customer
value co-creation.
|
|
Email address subscribed successfully.
A activation email has been sent to you.
Please click the link in that email to activate your subscription.