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The #1 Guide to Excellence in Technical Communication--Fully
Updated for Embedded Assistance, Mobile, Search, Multimedia, and
More Direct from IBM's own content design experts, this guide shows
you how to design product interfaces and technical information that
"always "place users front and center. This edition has been fully
revised to help you consistently deliver the "right "content at the
"right "time. You'll master today's best practices to apply nine
essential characteristics of high-quality technical information:
accuracy, clarity, completeness, concreteness, organization,
retrievability, style, task orientation, and visual effectiveness.
Coverage Includes
- Advocating for users throughout the entire product development
process
- Delivering information in an ordered manner by following
progressive disclosure techniques
- Optimizing content so that users can find it from anywhere
- Streamlining information for mobile delivery
- Helping users right where they are
Whether you're a writer, editor, information architect, user
experience professional, or reviewer, this book shows you how to
create great technical information, from the product design to the
user interface, topics, and other media.
- Thoroughly revised and updated
- Extensive new coverage of self-documenting interfaces and
embedded assistance
- Updated practical guidelines and checklists
- Hundreds of new examples
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