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This unique Research Handbook offers an overview of contemporary
electronic government and digital public administration and
management, encouraging innovative inquiry and exploring new
avenues for research in the field. Bringing together international
scholars and researchers, the book illustrates the broad and
changeable technological context of public organizations, public
services and governance from a range of theoretical and
methodological perspectives. Chapters investigate key developments
in information technology, including social media, big data,
cyberinfrastructure and blockchain technologies, and investigate
their implications for the traditional goals and values of public
administration and management. Examining timely subjects of
discussion, including data sharing, public service transactions and
trust, citizen engagement and tribal governances, chapters
illustrate the global dimensions of technological governance in a
variety of settings, including Brazil, Nepal, South Africa, the US,
and Small Island Developing States. Representing global scholarship
in the field, this Research Handbook is critical reading for
scholars and researchers exploring the latest developments in
e-governments, as well as graduate students in public management
and administration. Public sector managers and policymakers will
also benefit from its practical insights into utilizing information
tech.
Broadband, or high-speed internet, has been called the most
important infrastructure challenge of the century. It has the
potential to connect remote communities, streamline health care
services, and support innovation across education, economics, and
numerous other fields. Given the growing and widespread investments
in broadband, how can citizens and policymakers determine whether
the promise of broadband is being fulfilled? Transforming
Everything? offers a comprehensive guide to the complexities and
possibilities of broadband as a social technology. It addresses
challenges for evaluating broadband initiatives across diverse
contexts and proposes guidance and methods for evaluation for
policymakers and researchers. Contributors draw on pioneering
research in program evaluation and information technology to
explore broadband applications in health, education, and civic
engagement. They also address key measurement and evaluation
challenges in the field today, including issues in privacy and
security and inadequate research methods for target populations.
Collectively, the chapters in this volume raise important questions
for improving research and evaluation in broadband use and
producing actionable evidence in a highly dynamic environment.
Transforming Everything? prepares readers with a critical
understanding of broadband technology and the necessary evidence to
assess whether broadband programs and policy are truly empowering
the communities they serve.
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