This unique Research Handbook offers an overview of contemporary electronic government and digital public administration and management, encouraging innovative inquiry and exploring new avenues for research in the field. Bringing together international scholars and researchers, the book illustrates the broad and changeable technological context of public organizations, public services and governance from a range of theoretical and methodological perspectives. Chapters investigate key developments in information technology, including social media, big data, cyberinfrastructure and blockchain technologies, and investigate their implications for the traditional goals and values of public administration and management. Examining timely subjects of discussion, including data sharing, public service transactions and trust, citizen engagement and tribal governances, chapters illustrate the global dimensions of technological governance in a variety of settings, including Brazil, Nepal, South Africa, the US, and Small Island Developing States. Representing global scholarship in the field, this Research Handbook is critical reading for scholars and researchers exploring the latest developments in e-governments, as well as graduate students in public management and administration. Public sector managers and policymakers will also benefit from its practical insights into utilizing information tech.

Broadband, or high-speed internet, has been called the most important infrastructure challenge of the century. It has the potential to connect remote communities, streamline health care services, and support innovation across education, economics, and numerous other fields. Given the growing and widespread investments in broadband, how can citizens and policymakers determine whether the promise of broadband is being fulfilled? Transforming Everything? offers a comprehensive guide to the complexities and possibilities of broadband as a social technology. It addresses challenges for evaluating broadband initiatives across diverse contexts and proposes guidance and methods for evaluation for policymakers and researchers. Contributors draw on pioneering research in program evaluation and information technology to explore broadband applications in health, education, and civic engagement. They also address key measurement and evaluation challenges in the field today, including issues in privacy and security and inadequate research methods for target populations. Collectively, the chapters in this volume raise important questions for improving research and evaluation in broadband use and producing actionable evidence in a highly dynamic environment. Transforming Everything? prepares readers with a critical understanding of broadband technology and the necessary evidence to assess whether broadband programs and policy are truly empowering the communities they serve.