The gaping holes in the U.S. and Canadian social safety nets mean that many people live in a state of financial precarity that can instantly become untenable in the face of another big expense, such as a large medical bill or damaged property. Historically, people have turned to their communities, neighbors, families, and loved ones for help in these situations. Today, asking for money on the internet through crowdfunding is among the most popular ways of seeking and donating to charity, and for-profit enterprises have realized that tapping into this instinct for helping is extremely good business. GoFailMe reveals how these sites, most notably GoFundMe, enjoy massive revenue, without providing the help they promise. They fail most of their users while putting them through an emotional rollercoaster and using sneaky tactics to obscure that reality. With unprecedented access to interviews, surveys, and hundreds of thousands of crowdfunding cases across North America, Erik Schneiderhan and Martin Lukk take on pressing questions with critical insight: When do we turn to others for help? Who succeeds and who fails in the digital crowd? Whom do these sites benefit? Ultimately, the failure of GoFundMe and others is emblematic of the inability of the for-profit sector and Big Tech to engineer an end to social inequality.

The gaping holes in the U.S. and Canadian social safety nets mean that many people live in a state of financial precarity that can instantly become untenable in the face of another big expense, such as a large medical bill or damaged property. Historically, people have turned to their communities, neighbors, families, and loved ones for help in these situations. Today, asking for money on the internet through crowdfunding is among the most popular ways of seeking and donating to charity, and for-profit enterprises have realized that tapping into this instinct for helping is extremely good business. GoFailMe reveals how these sites, most notably GoFundMe, enjoy massive revenue, without providing the help they promise. They fail most of their users while putting them through an emotional rollercoaster and using sneaky tactics to obscure that reality. With unprecedented access to interviews, surveys, and hundreds of thousands of crowdfunding cases across North America, Erik Schneiderhan and Martin Lukk take on pressing questions with critical insight: When do we turn to others for help? Who succeeds and who fails in the digital crowd? Whom do these sites benefit? Ultimately, the failure of GoFundMe and others is emblematic of the inability of the for-profit sector and Big Tech to engineer an end to social inequality.

Americans have a fierce spirit of individualism. We pride ourselves on self-reliance, on bootstrapping our way to success. Yet, we also believe in helping those in need, and we turn to our neighbors in times of crisis. The tension between these competing values is evident, and how we balance between these competing values holds real consequences for community health and well-being. In his new book, The Size of Others' Burdens, Erik Schneiderhan asks how people can act in the face of competing pressures, and explores the stories of two famous Americans to develop present-day lessons for improving our communities. Although Jane Addams and Barack Obama are separated by roughly one hundred years, the parallels between their lives are remarkable: Chicago activists-turned-politicians, University of Chicago lecturers, gifted orators, crusaders against discrimination, winners of the Nobel Peace Prize. Addams was the founder of Hull-House, the celebrated American "settlement house" that became the foundation of modern social work. Obama's remarkable rise to the presidency is well known. Through the stories of Addams's and Obama's early community work, Erik Schneiderhan challenges readers to think about how many of our own struggles are not simply personal challenges, but also social challenges. How do we help others when so much of our day-to-day life is geared toward looking out for ourselves, whether at work or at home? Not everyone can run for president or win a Nobel Prize, but we can help others without sacrificing their dignity or our principles. Great thinkers of the past and present can give us the motivation; Addams and Obama show us how. Schneiderhan highlights the value of combining today's state resources with the innovation and flexibility of Addams's time to encourage community building. Offering a call to action, this book inspires readers to address their own American dilemma and connect to community, starting within our own neighborhoods.