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This volume will focus on innovative research that examines how the
nature of paid work intersects with family and personal life today.
Although some workers have more stability than others, rising
income inequality, the continued rise of nonstandard work, further
erosion of unions, technological advancements that encourage
permeable boundaries between work and home, and the pressures of a
global 24/7 economy generate an aura of insecurity for all. Some
workers are working long hours but have some control over when,
where and how they work; many others are poorly compensated and
struggle with underemployment, have little say over their
schedules, lack adequate benefits, and must cobble together several
jobs and/or rely heavily on kinship networks to make ends meet.
These changes suggest the need for nuanced analyses that are
sensitive to class variation in work conditions and to diverse
family formations. Research that addresses how current work
conditions are experienced in different life course stages and in
different policy contexts is also needed to fully understand the
work-family interface.
Why too much work and too little time is hurting workers and
companies-and how a proven workplace redesign can benefit employees
and the bottom line Today's ways of working are not working-even
for professionals in "good" jobs. Responding to global competition
and pressure from financial markets, companies are asking employees
to do more with less, even as new technologies normalize 24/7 job
expectations. In Overload, Erin Kelly and Phyllis Moen document how
this new intensification of work creates chronic stress, leading to
burnout, attrition, and underperformance. "Flexible" work policies
and corporate lip service about "work-life balance" don't come
close to fixing the problem. But this unhealthy and unsustainable
situation can be changed-and Overload shows how. Drawing on five
years of research, including hundreds of interviews with employees
and managers, Kelly and Moen tell the story of a major experiment
that they helped design and implement at a Fortune 500 firm. The
company adopted creative and practical work redesigns that gave
workers more control over how and where they worked and encouraged
managers to evaluate performance in new ways. The result?
Employees' health, well-being, and ability to manage their personal
and work lives improved, while the company benefited from higher
job satisfaction and lower turnover. And, as Kelly and Moen show,
such changes can-and should-be made on a wide scale. Complete with
advice about ways that employees, managers, and corporate leaders
can begin to question and fix one of today's most serious workplace
problems, Overload is an inspiring account about how rethinking and
redesigning work could transform our lives and companies.
Why too much work and too little time is hurting workers and
companies-and how a proven workplace redesign can benefit employees
and the bottom line Today's ways of working are not working-even
for professionals in "good" jobs. Responding to global competition
and pressure from financial markets, companies are asking employees
to do more with less, even as new technologies normalize 24/7 job
expectations. In Overload, Erin Kelly and Phyllis Moen document how
this new intensification of work creates chronic stress, leading to
burnout, attrition, and underperformance. "Flexible" work policies
and corporate lip service about "work-life balance" don't come
close to fixing the problem. But this unhealthy and unsustainable
situation can be changed-and Overload shows how. Drawing on five
years of research, including hundreds of interviews with employees
and managers, Kelly and Moen tell the story of a major experiment
that they helped design and implement at a Fortune 500 firm. The
company adopted creative and practical work redesigns that gave
workers more control over how and where they worked and encouraged
managers to evaluate performance in new ways. The result?
Employees' health, well-being, and ability to manage their personal
and work lives improved, while the company benefited from higher
job satisfaction and lower turnover. And, as Kelly and Moen show,
such changes can-and should-be made on a wide scale. Complete with
advice about ways that employees, managers, and corporate leaders
can begin to question and fix one of today's most serious workplace
problems, Overload is an inspiring account about how rethinking and
redesigning work could transform our lives and companies.
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