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This comprehensive budgeting book emphasizes that the customer
drives the business organization and processes and becomes the
overriding purpose for a company's existence and success.
Customer-driven Budgeting offers a complete guide that covers every
step in the budgeting cycle from the basics of organization,
processes, and funding to budget execution and monitoring. It
emphasizes that the budget is the starting point and catalyst for
gaining customers. The budget prepares the company to supply the
sales and marketing team reinforcements for giving a compelling
reason for customers to buy from it.The customer is the object of
every effort and dollar and drives the business, its goals,
practices, processes, and activities. The market-focused,
customer-driven principle takes budgeting out of the Finance
organization and pushes it into Production, Shipping and Receiving,
Purchasing, Inventory Management, IT, and outside the doors to
vendors, bankers, investors, and others business partners. This
book explains the treatment of these constituents in the budget.
This book is one that can be used immediately in business
budgeting. Its modular format permits the reader to start at the
beginning of the budget process and work through it entirely or
select a budget area most challenging to the business and work from
there to other areas of priority. Given that this book covers the
entire budget process, the author recommends following the format
as presented to coalesce around the budget team.
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