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This book defines management mistakes and offers a variety of
models to classify and interpret them. It describes the evolution
of management mistakes, techniques for identifying and disclosing
mistakes, the relationship between management and medical mistakes,
and steps to prevent and correct mistakes. Six case studies, drawn
from a real set of events in healthcare organizations, describe
management mistakes and are followed by commentaries by experts in
the field of healthcare management. They indicate steps that might
have produced more positive outcomes. Ultimately, managers will not
be completely successful in making healthcare better and more
cost-effective without viewing mistakes as learning opportunities.
This book is written for healthcare managers throughout the world
and for the benefit of their patients, staff and communities.
This book defines management mistakes and offers a variety of
models to classify and interpret them. It describes the evolution
of management mistakes, techniques for identifying and disclosing
mistakes, the relationship between management and medical mistakes,
and steps to prevent and correct mistakes. Six case studies, drawn
from a real set of events in healthcare organizations, describe
management mistakes and are followed by commentaries by experts in
the field of healthcare management. They indicate steps that might
have produced more positive outcomes. Ultimately, managers will not
be completely successful in making healthcare better and more
cost-effective without viewing mistakes as learning opportunities.
This book is written for healthcare managers throughout the world
and for the benefit of their patients, staff and communities.
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