Incidences of aggression and physical violence in society are of growing concern to everyone, but those working in the caring professions are particularily at risk from the very people they are trying to help. Coping with Aggressive Behaviour looks at the incidence of attacks across professional groups and examines:
where and when violence is likely to occur
which individuals are most likely to be attacked
common indicators of an imminent attack
patterns of assault
how both individuals and organizations can deal with incidents when they do occur
what can be done to minimize the occurrence of attacks
how organizations can develop better safety cultures for their staff
how staff can be helped to deal with the aftermath of an attack

Self-assessment exercises and case studies challenge the reader to analyse his/her own experiences and preconceptions of when, and to whom, violence occurs. Providing practical guidance as well as a careful consideration of the issues involved, this book will, be of interest to all those whose work may sometimes necessitate them being in potentially dangerous situations. It is a revised and updated edition of Facing Physical Violence, originally co-published with Routledge.

This practical text introduces students to all the principal data collection methods and data analyses used in social psychology.
A student-friendly introduction to the data collection methods and data analyses used in social psychology.
Describes the principal research methods and shows how they can be applied to particular research questions.
Each chapter is written by a psychologist well known for using the method they describe.
Methods presented include conducting surveys, constructing questionnaires, facilitating focus groups, running interviews, and using archival recordings.
Topics used to illustrate these methods include identity processes, attribution, stereotyping, attitude change, social influence, communication, and group dynamics.
Includes step-by-step exercises for students and notes for course leaders.