In der neu uberarbeiteten funften Auflage des Handbook of Human Factors and Ergonomics prasentieren Dr. Gavriel Salvendy und Waldemar Karwowski eine umfassende Untersuchung der Gestaltung von Arbeitsumgebungen, Mensch-Maschine-Schnittstellen und die neueste Forschung zur Verringerung von Gesundheits- und Sicherheitsrisiken. Die Herausgeber haben praxisorientierte Arbeiten von einem internationalen Team fuhrender Experten auf dem Gebiet der Ergonomie und menschlichen Faktoren zusammengestellt, die sowohl fur Fachleute auf diesem Gebiet als auch fur Sicherheitsingenieure und Spezialisten fur Mensch-Computer-Interaktion von Interesse sind. Das Handbuch enthalt Informationen aus uber 7500 Quellen und bietet die neuesten Erkenntnisse zu Themen wie kunstliche Intelligenz, soziale Medien, Informationstechnologie und Cybersicherheit sowie Datenanalyse. In zahlreichen Fallstudien wird die praktische Anwendung der darin besprochenen Konzepte und Methoden gezeigt, und es werden die aussergewoehnlichen Entwicklungen auf diesem Gebiet seit Veroeffentlichung der vierten Auflage im Jahr 2012 vorgestellt. Dieses Werk bietet seinen Leserinnen und Lesern ausserdem: * Eine grundliche Einfuhrung in die Wirkung der menschlichen Faktoren, insbesondere im Bereich menschliche Faktoren und Ergonomie sowie Gestaltung und Integration menschlicher Systeme * Eine Untersuchung der Grundlagen menschlicher Faktoren, darunter Empfindung und Wahrnehmung, Auswahl und Handlungskontrolle, Informationsverarbeitung und mentale Belastung * Erwagungen zur Gestaltung von Ausrustung, Aufgaben, Tatigkeiten und Arbeitsumgebungen, insbesondere der Arbeitsplatzgestaltung, Analyse und Gestaltung von Aufgaben und der Nutzung von Schulungssystemen * Eine eingehende Betrachtung der Gestaltung im Hinblick auf Gesundheit, Sicherheit und Komfort, vor allem hinsichtlich Muskel-Skelett-Erkrankungen im unteren Ruckenbereich und in den oberen Extremitaten sowie bei der Verwendung von persoenlicher Schutzausrustung Das Handbook of Human Factors and Ergonomics eignet sich perfekt fur Ingenieure, die sich mit den Bereichen Ergonomie und menschliche Faktoren beschaftigen, und zwar auf jeder Ebene ihrer Laufbahn. Es hat auch einen Platz in den Bibliotheken von Fachleuten verdient, die in den Bereichen Designtechnik, angewandte Psychologie und Mensch-Computer-Interaktion tatig sind, sowie von Leitern von Konstruktions- und Technikabteilungen, Sicherheitsfachleuten und Industriehygienikern.

This important work was designed as a companion volume to Organization and Management of Advanced Manufacturing. Together, these two volumes cover the spectrum of human factors issues relevant to the design, operation, and management of advanced manufacturing technology. Today, as manufacturing enterprises become more and more computerized, it is clear that their economic success will depend, to a large degree, on the symbiosis of social, technical, organizational and management, and ecological design efforts. This book reflects three major trends that have developed in this new era of manufacturing: the rapid spread of manufacturing capabilities worldwide...the emergence of advanced manufacturing technologies...and growing evidence that appropriate changes in traditional management and labor practices and organizational structures are needed. Design of Work and Development of Personnel in Advanced Manufacturing explains the urgent need for explicit philosophical acceptance of the vital importance of human work design and development of human resources in advanced manufacturing. Design of Work and Development of Personnel in Advanced Manufacturing presents a framework of problems, issues, and solutions which are relevant to the design of work and effective development of personnel in advanced manufacturing systems. It addresses problems that are experienced worldwide in the industry. The book covers problems of work design and analysis in advanced manufacturing - specifically such ergonomics design issues as cognitive task requirements, human supervisory control, development of human skill, educational requirements, technical choice from a technological perspective, and the dynamics ofhuman performance variability, including fatigue and boredom effects in automated systems. The book discusses the various problems of personnel development as they arise in the context of computer-aided decision support for human-based activity domains as manufacturing process planning, scheduling, maintenance, reliability, inspection, and product quality. Finally, the book discusses future trends in computer-integrated rather than computer-interfaced manufacturing technology, and related human factors issues. Design of Work and Development of Personnel in Advanced Manufacturing will prove to be invaluable to industrial and production engineers, plant managers, human resource personnel, researchers, and students.

Industrial Engineering

What you need to know to engineer the global service economy.

As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role.

The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems.

Readers explore such key aspects of service engineering as:

The role of service science in developing a smarter planet

Service enterprises, including: enterprise value creation, architecture of service organizations, service enterprise modeling, and the application of methods of systems engineering to services

Service design, including collaborative e-service systems and the new service development process

Service operations and management, including service call centers

Service quality, from design operations to customer relations

Web-based services and technology in the global e-organization

Innovation in service systems from service engineering to integrative solutions, service-oriented architecture solutions, and technology transfer streams

With chapters written by fifty-seven specialists and edited by bestselling authors Gavriel Salvendy and Waldemar Karwowski, Introduction to Service Engineering uses numerous examples, problems, and real-world case studies to help readers master the knowledge and the skills required to succeed in service engineering.