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Evaluation of staff and procedures is now a regular part of organisational efficiency, yet few people are given any training or guidance in how to set about it. This book provides this guidance, giving a step-by-step guide to designing evaluations. Questions of costs, benefits, types of methods and ethics are all discussed. The book also equips the reader with the skills to assess evaluations provided by outsiders.
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Rorisang Thandekiso, Nkhensani Manabe
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