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Now in its Ninth Edition, Check-in Check-Out remains the leading
guide to managing profitable hotel operations. Extensively revised
to reflect the industry's rapid change, it presents rich detail
about best practices and future directions, while offering the
widest coverage of any book in the field. Students gain an
intuitive understanding based on the flow of the guest's
experience: through reservation, arrival, registration, service
purchasing, departure, billing, and recordkeeping. The entire rooms
division is covered thoroughly, and linked to other hospitality
functions, related industries, and the broader economy. Extensive
new coverage includes: increased internationalization; green
operations; new financing sources; boutique and urban collections;
new reservations strategies; and much more. This edition has been
streamlined to help students learn more in less time, and contains
150+ exhibits to promote visual learning.
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