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Written by a team of international contributors, from Australia,
Europe and the USA, the text uses international case studies and
examples to illustrate and highlight discussion.Contributors
include: Paul Beedie, De Montfort University, UK; Kay Dimmock,
Southern Cross University, Australia; Gary Easthope, University of
Tasmania, Australia; Simon Hudson, University of Calgary, Canada;
Gayle Jennings, Griffith University, Australia; Lilian Jonas, Jonas
Consulting, USA; Les Killion, Central Queensland University,
Australia; Gianna Moscardo, James Cook University, Australia;
Harold Richins, Sierra Nevada College, USA; Chris Ryan, The
University of Waikato, New Zealand.
The theme of the edited book acknowledges the multiple meanings of
quality tourism experiences, the diverse contexts in which tourism
occurs, and the varied stakeholders associated directly or
indirectly with the phenomenon of tourism.
"Quality tourism experiences" is a widely used phrase in tourism
and tourism-related texts and is associated with a diversity of
meanings and usage. Meanings are ascribed by industry/business,
government agencies, tourists, community and academics. The phrase
is used to argue, for example, for positive social impacts,
economic benefits, environmental protection, government policy
formulation, discrimination between tourism products as well as
issues associated with sustainability. Subsequently, the phrase
"quality tourism experiences" is not a nomothetic term but rather
one associated with multiple interpretations and meanings. The
book"s overarching tenet is that "quality" is a socially
constructed term (as are the terms tourism experiences). Authors
investigate the role of the mass media, the role of travel
providers, the role of host communities, the role of tourists, and
the role of "government" at all its levels.
From an academic perspective, quality tourism experiences are
associated with interaction between host and guest (tourists and
community perspectives), the classification of type of tourism
product (tourism industry and government sector perspectives),
market differentiation and development, tourist perspectives, the
notion of an integrated system and benefits from an economic
perspective.
Similarly, quality is associated with different meanings and is
used in a variety of contexts within tourism literature. For
example qualityis associated with service quality, quality
assurance/auditing and control, perceptions of quality at an
individual/business/community level, that is, stakeholder level,
and in regard to product and market differentiation.
The book draws together writers from different backgrounds and
interdisciplinary interests and research methodologies, as a
consequence, the book provides a model of the way researchers can
work together to illuminate an area and to provide multiple
representations and interpretations of that area. Moreover the book
demonstrates interdisciplinary, transdisciplinary and
intradisciplinary approaches and collaborations.
Kathleen Andereck, Ph.D., Arizona State University West
Sue Beeton, Ph.D., La Trobe University
Heather E. Bowen, Ph.D., George Mason University
Kelly S. Bricker, Ph.D., West Virginia University
Barbara Carmichael, Ph.D., Wilfrid Laurier University
Maggie Daniels, Ph.D., George Mason University
Gayle Jennings, Ph.D., Central Queensland University
Claudia Jurowski, Ph.D, Northern Arizona University
Deborah Kerstetter, Ph.D., Penn State University
Norma Nickerson, Ph.D., University of Montana
Lori Pennington-Gray, Ph.D., University of Florida
Carla Almeida Santos, Ph.D., University of Illinois at
Urbana-Champaign
Betty Weiler, Ph.D., Monash University
* Examines the multiple meanings of quality across a variety of
settings, as well as across and between various stakeholder groups
* Defines and applies theoretical frameworks and research models
from a cross-disciplinary perspective
* Provides international perspective through case studies,
extensive references, and web resources
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