Crisis decision making is a relatively new field of management and this book gives essential advice on how to respond when faced with a problem or crisis. This book is arranged in 13 chapters to enable a flexible approach to the subject material. Each chapter concludes with mini-cases and a "read and think" section that provides a practical perspective to the material covered. The practical examples also allow readers to demonstrate their abilities to identify relevant issues they face in their workplace in the context of the material presented in the book.