Marketing management support systems are designed to make marketing managers more effective decision makers in this electronic era. Developments in information technology have caused a marketing data explosion, but have also provided a powerful set of tools that can transform this data into applicable marketing knowledge. Consequently, companies are making major investments in such marketing decision aids. This book is the first comprehensive, systematic textbook on marketing management support systems. The basic issue is the question of how to determine the most effective type of support for a given marketing decision maker in a particular decision situation. The book takes a demand-oriented approach. Decision aids for marketing managers can only be effective if they match with the thinking and reasoning process of the decision makers who use them. Consequently, the important questions addressed in this book are: how do marketing managers make decisions; how can marketing management support systems help to overcome several (cognitive) limitations of human decision makers; and what is the most appropriate type of management support system for assisting the problem-solving methods employed by a marketing decision-maker?

Marketing management support systems are designed to make marketing managers more effective decision makers in this electronic era. Developments in information technology have caused a marketing data explosion, but have also provided a powerful set of tools that can transform this data into applicable marketing knowledge. Consequently, companies are making major investments in such marketing decision aids. This book is the first comprehensive, systematic textbook on marketing management support systems. The basic issue is the question of how to determine the most effective type of support for a given marketing decision maker in a particular decision situation. The book takes a demand-oriented approach. Decision aids for marketing managers can only be effective if they match with the thinking and reasoning process of the decision makers who use them. Consequently, the important questions addressed in this book are: how do marketing managers make decisions; how can marketing management support systems help to overcome several (cognitive) limitations of human decision makers; and what is the most appropriate type of management support system for assisting the problem-solving methods employed by a marketing decision-maker?

The Rise of Mobile Marketing: A Decade of Research in Review is structured around the pillars and the interactions identified within computer-mediated environments: consumer-to-firm, firm-to-consumer, consumer-to-consumer, and firm-to-firm. Mobile marketing papers are broadly classified under three main themes: (1) the transformation of consumer behavior enabled by the mobile shift in consumers' daily routines; (2) the mobile transformation of existing, and the emergence of new, businesses enabled by mobile platforms; and (3) the interaction and integration of the mobile channel with other channels. Section 2 outlines the approach in identifying the research papers that form the basis of this review and provides an overview of the evolution of mobile marketing research over the decade. Section 3 focuses on how mobile technology transforms consumers and their behavior, along with their interactions with other consumers. Section 4 outlines the transformation of traditional businesses and the emergence of new ones. Section 5 delves into how businesses interact with consumers, including the interaction of the mobile channel with traditional channel. Section 6 shows how consumers interact with businesses on the reverse side. The 'business-to-consumer interaction' in this monograph is structured around the 4P's of marketing within the mobile marketing mix. Specifically, mobile apps as stand-alone products and their pricing strategies are discussed in a separate Mobile Apps section. Attention turns to the mobile channel, reviewing the literature on a firm's decision to add the mobile channel to its mix of distribution channels, its integration with existing channels, and its impact on business outcomes. The authors conclude our review of how mobile reshapes business-to-consumer interactions with a discussion on the attitudes towards and the effect of mobile advertising, and the effectiveness of mobile promotions, placing special emphasis on location-based targeting. Last, we discuss the novel uses of mobile data (Section 7) and present avenues for future research (Section 8).