This book constitutes the refereed proceedings of the 20th International Symposium on Knowledge and Systems Sciences, KSS 2019, held in Da Nang, Vietnam, in November 2019. The 14 revised full papers presented were carefully reviewed and selected from 31 submissions. This year KSS provides opportunities for presenting interesting new research results, facilitating interdisciplinary discussions, and leading to knowledge transfer under the theme of "Knowledge Science in the Age of Big Data".

Social technology is quickly becoming a vital tool in our personal, educational, and professional lives. Its use must be further examined in order to determine the role of social media technology in organizational settings to promote business development and growth. Social Network Analytics for Contemporary Business Organizations is a critical scholarly resource that analyzes the application of social media in business applications. Featuring coverage on a broad range of topics, such as business management, dynamic networks, and online interaction, this book is geared towards professionals, researchers, academics, students, managers, and practitioners actively involved in the business industry.